JOYCELYN COWIE
Port St Lucie,FL
Summary
Dynamic leader with proven expertise in people management and team supervision developed at Oneblood INC. Successfully coached and mentored teams to enhance performance while ensuring compliance with FDA policies. Exceptional customer service skills demonstrated at LIFE LINE SCREENING and QUEST DIAGNOSTIC LAB, fostering strong relationships through effective communication. Committed to leveraging teamwork and collaboration to drive successful organizational outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader
Oneblood INC.
St Mary, GA
10.2008 - 10.2023
- Performing duties as Apheresis technician to collect accurate information from donors to make sure platelet is safe for patient
- Collecting whole blood from donors, ensuring that our donors are okay during the procedure, and providing great customer service.
- Mentored and coached team members to ensure successful performance.
- Reviewed and revised sustainability proposals or policies.
- Make sure things are running safely, and follow FDA policies.
- Facilitated regular meetings with the team to discuss progress toward goals and identify areas for improvement.
Customer Service Personal
LIFE LINE SCREENING
Cleveland, OH
08.2003 - 09.2006
- Practiced safe work habits to promote safety for customers and fellow employees.
- Demonstrated excellent customer service skills in screening, such as osteoporosis, and peripheral.
Customer Service Personal
QUEST DIAGNOSTIC LAB
West Palm Beach, FL
06.1998 - 07.2003
- Handled customer inquiries regarding service work performed with professionalism and courtesy
- Built positive relationships with customers through clear communication and active listening
- Entered customer data accurately and maintained detailed records for efficient account management
Education
Specialized Associate Degree - Medical Assista: Medical assistant
New England Institute of technology
West Palm Beach, FL06.1998
GED -
Skills
- Coaching and Mentoring
- Team supervision
- People management
- Teamwork and collaboration
Certification
- Specialized Associate Degree in Medical Assistant Technology
- GED
Timeline
Team Leader
Oneblood INC.
10.2008 - 10.2023
Customer Service Personal
LIFE LINE SCREENING
08.2003 - 09.2006
Customer Service Personal
QUEST DIAGNOSTIC LAB
06.1998 - 07.2003
Specialized Associate Degree - Medical Assista: Medical assistant
New England Institute of technology
GED -
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