Ann-Marie Spence-McGregor
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My character comprises of a passion and willingness to take on added responsibilities to meet team goals. I am a detail-oriented team player with strong organizational skills. My ability to handle multiple projects simultaneously with a high degree of accuracy, paired with my willingness to learn makes me an asset to any team I am a part of.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Charm Fertility And Gynecology
2024.03 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Reviewed patient records for accuracy and completeness.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Collected blood samples in accordance with laboratory protocols and regulations, using vacutainer tubes, tourniquets, syringes and butterfly needles.
- Performed urine pregnancy tests.
- Sanitized speculums and other instruments with autoclave machine.
Medical Office Assistant
Charm Fertility And Gynecology
2023.10 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing using OSCAR EMR and Er-plain billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Reconciled daily payments received and submit to accounting.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Medical Office Assistant
Dr. Ivan Hanna
2020.09 - 2023.10
- Coordinated patient scheduling, check-in, check-out and payments for billing, using PS Suite.
- Registered patients and completed associated paperwork for accurate records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Filemaker EMR to schedule appointments for doctor visits and procedures
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Sales Representative/Community Team Lead
Value Village
2016.09 - 2022.01
- Responsible for training new staff and screening for prospective employees
- Creating work schedule of CDC team members
- Production roll out include pricing, sorting, tagging, and racking clothing
- Maintaining inventory of supplies.
Covid 19 Pandemic
2020.03 - 2020.09
During the pandemic, I took some time off as the country transitioned through the period.
Medical Office Assistant
Dr. Craig Stewart
2020.02 - 2020.03
- Used EMR Advantage to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Office Assistant
Archbishop of Kingston Chancery Office
2012.03 - 2016.09
- Filing
- Managed multi-line telephone
- Conducted archival research
- Answer incoming calls
- Maintained inventory of office supplies
- Data entry.
Education
Certificate of Competence Intramuscular Injections -
Canadian Ultrasound Institute
01.2021
Diploma of Medical Office Assistant -
TriOs College, Brampton ON
01.2019
Certificate of Phlebotomy -
Springfield College of Healthcare, Management & Technology, Brampton ON
01.2018
High School Diploma -
Campion College
Jamaica07.2010
Skills
- 5 + years experience in administrative and customer service field
- Team player and ability to deal with constant changes in priorities; deal effectively with pressure and deadlines.
- Strong knowledge of medical terminology and transcription
- Possess CPR and First Aid knowledge
- Venipuncture, performing order of draw, while maintaining patient care and appropriate specimen handling.
- Superior communication skills, and the ability to interact with people from all level in a friendly, and professional manner having experience working with persons of varying ethnic and demographic backgrounds
- Strong interpersonal communication skills, and the ability handle multiply tasks and prioritize effectively; ensure customer satisfaction by demonstrating a high level of professionalism
- Highly knowledgeable of administrative procedures – produce practical, accurate and detailed work
- Learn new systems quickly and take initiatives to get the job done in a timely manner
- Computer Skills, competent with the microsoft suite and willing to learn and master others.
- Certified and experienced to administer intramuscular injections.
Computer Experience
- PS Suite and Filemaker software
- Operating OSCAR software
- EMR Advantage Software
- OSCAR EMR
- QuickBooks and Sage Accounting Software
- Cavif
- Er-plain Billing
References
Available Upon Request
Volunteer Experience
- Heartlake Health Centre 2018
- Teacher’s Assistant, Stimulation Plus Childhood Centre for Disabled Children, 2012
Languages
English
Native or Bilingual
Certification
- PT - Phlebotomy Technician
- Intramuscular injection
Additional Information
I identify as a native and indigenous Maroon. My tribe is actively working here in Canada and Jamaica to educate and promote our community. I am fluent in our dialect Kromanti ( patois). I speak it as often as I can to show my pride and to teach others that our culture and pride has every right to be displayed a celebrated. The joy I see on faces when I come across a fellow community member and we are able to speak freely in our tongue gives me pride beyond words.
Timeline
Phlebotomist
Charm Fertility And Gynecology
2024.03 - Current
Medical Office Assistant
Charm Fertility And Gynecology
2023.10 - Current
Medical Office Assistant
Dr. Ivan Hanna
2020.09 - 2023.10
Covid 19 Pandemic
2020.03 - 2020.09
Medical Office Assistant
Dr. Craig Stewart
2020.02 - 2020.03
Sales Representative/Community Team Lead
Value Village
2016.09 - 2022.01
Office Assistant
Archbishop of Kingston Chancery Office
2012.03 - 2016.09
Certificate of Competence Intramuscular Injections -
Canadian Ultrasound Institute
Diploma of Medical Office Assistant -
TriOs College, Brampton ON
Certificate of Phlebotomy -
Springfield College of Healthcare, Management & Technology, Brampton ON
High School Diploma -
Campion College
- PT - Phlebotomy Technician
- Intramuscular injection
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