Ann-Marie Piels
Oshawa
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
12.2013 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
Education
CSSW Diploma -
Trillium College
Oshawa, ON05.2011
Skills
- Good Judgment
- Customer Relationship Management
- Interpersonal Relations
- Negotiation and Conflict Resolution
- Onboarding and Orientation
- Managing Operations and Efficiency
- Emergency Response
- Time Management
- Team Leadership
- Task Delegation
- Training and Development
- Schedule Management
- Professional and Courteous
Languages
English
Native or Bilingual
Certification
First Aid and CPR
ASM
Timeline
Manager
McDonald's
12.2013 - Current
CSSW Diploma -
Trillium College
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