ANN-LYS LOUIS
Gatineau,Quebec
Summary
I am a creative and joyful young professional looking for a full time job where I can share my expertise and serve to the best of my abilities.
I've always being passionate about administration and with the skills that I have I believe I will give extraordinary results in that field.
As a Bank advisor Level B National Bank of Canada I provide Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. I also Promotes bank products and services to drive revenue and customer loyalty. It has also helped showed my persuasive communication and analytical skills in solving customers' problems.
Overview
3
3
years of professional experience
Work History
BANK advisor Level B
National Bank of Canada
Gatineau, Canada
01.2023 - Current
- Greet customers and answer questions
- Support customers on our banking applications and our counters
- Listen to needs and resolve sometimes complex situations
- Advise and offer transactional solutions for individuals
- Ability to establish lasting business relationships
- Ensure customer satisfaction and engagement
- Refer customers to specialist colleagues for their specialized needs
- Ensure compliance with compliance and risk management rules.
Cashier
Bien Manger Restaurant
Gatineau, Canada
01.2021 - 01.2023
- Take customers orders
- Serve customers, make sure that they have everything that they need and that they are satisfied with the food
- Finding solutions for disatisfied customers
- Making sure that my working space is clean, tidy and well-organized.
Telephone Fundraiser
FUNDRAISING DIRECT
Montreal, Canada
01.2021 - 01.2023
- Create a safe and secure environment through which clients can communicate
- Providing clients with knowledge on what the charities or NGOs are doing
- Study the NGO's campaign to understand what they are about and know how to pitch it to clients
- Negotiate with clients about supporting the campaigns
- Ensure customer satisfaction and engagement.
Education
Ontario College Diploma in bussiness administration -
COLLÈGE LA CITÉ
06.2024
High School Diploma -
INSTITUTION SAINTE ROSE DE LIMA
06.2019
Skills
- Effective communication
- Time management
- Adaptability
- Teamwork
- Leadership
- Integrity
- Critical Thinking
- Ponctual
- Presentations and public speaking
- Client Engagement
- Self-Help Education
Achievements Hobbies
- Started boxing classes (2024)
- Received a regional aknowledgment at the bank in november 2023.
- I'm a passionate reader (favorites genres are spirituality and self developpement).
- Volunteering at ISRL community School (2019 Haiti).
- Created a motivation page in 2018 and ended it in 2019
Ms Office Skills
- Ms Word
- MS Power Point
Languages
- English, Advanced
- French, Advanced
- Haitian Creole, Fluent
References
- Sandra Gauthier, Teacher in Business administration at La Cité Collégiale, SanGauth@lacite.ca
- Véronique Bouvier-Bélanger, Teacher in Accounting and business administration, VBouvi@lacitec.on.ca
Affiliations
- I'm a passionate reader, since this year started I have read more than 4 books.
- I try to be consistent with the gym
- I'm starting boxing classes in the summer
Languages
English
Professional
French
Full Professional
Accomplishments
- I have received at work a regional acknowledgement in november 2023.
- At la cite I have received a badge for creativity as well as one for entrepreneurship and initiative.
References
References available upon request.
Timeline
BANK advisor Level B
National Bank of Canada
01.2023 - Current
Cashier
Bien Manger Restaurant
01.2021 - 01.2023
Telephone Fundraiser
FUNDRAISING DIRECT
01.2021 - 01.2023
Ontario College Diploma in bussiness administration -
COLLÈGE LA CITÉ
High School Diploma -
INSTITUTION SAINTE ROSE DE LIMA
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