Ann-Lori Marshall
Ottawa,ON
Overview
13
13
years of professional experience
Work History
Analyst, Enforcement – Retail Payment Supervision
Bank of Canada
04.2022 - Current
- Contributing to the development of the Bank's supervisory regime which launched in November 2024.
- Assisting in developing operational policies, procedures, templates and training materials for Retail Payments Supervision (RPS) and Independent Review Office (IRO) staff.
- Contributed to the development of internal processes and continuously reviewing them for improvement.
- Supported the development of the enforcement application through the communication of requirements and the review of process maps in early stages, followed by ongoing user acceptance testing.
Complaint resolution Officer
Commission for Complaints for Telecom-Television Services
05.2017 - 03.2022
- Acted as a neutral and impartial party investigating complaints, communicating (orally and in writing) with the parties involved in the dispute, and attempting to mediate a successful resolution.
- Conducted formal investigations according to the CCTS’s standard of review, which is to determine whether service providers reasonably performed the obligations that are found in legally binding documents or regulations such as contracts, terms of service, and CRTC codes of conduct.
- Made recommendations to management concerning the appropriate disposition of the complaint based on the facts of the complaint and the results of the investigation.
Junior Placement Officer
Michaëlle-Jean Centre for Global and Community Engagement
09.2015 - 01.2016
- Provided assistance in researching and identifying potential community partners relevant to the Centre’s growth strategy.
- Managed relationships with various community partners of the capital region.
- Managed the process for the volunteer placement created by students and by community partner supervisors.
Administrative Assistant/ Receptionist
ADGA Group
06.2015 - 08.2015
- Received clients and other visitors.
- Performed standard administrative duties (Filing, translating, communications, document review).
Information Officer
University of Ottawa
06.2012 - 11.2013
- Greeted and directed the student body, members of the university community, and the public.
- Provided information regarding the University of Ottawa, admissions, academic programs, faculties and departments, as well as information on students’ financial and academic records (over the phone and in person).
- Analyzed and processed requests for official transcripts.
Education
Juris Doctor JD -
University of Ottawa
03.2017
Bachelor of Civil Law (LL.L.) -
University of Ottawa
03.2015
Bachelor of Social Sciences - International Development and Globalization
University of Ottawa
03.2015
Skills
- Investigation
- Informal Conflict Resolution
- Microsoft Office
- Legal Research
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Analyst, Enforcement – Retail Payment Supervision
Bank of Canada
04.2022 - Current
Complaint resolution Officer
Commission for Complaints for Telecom-Television Services
05.2017 - 03.2022
Junior Placement Officer
Michaëlle-Jean Centre for Global and Community Engagement
09.2015 - 01.2016
Administrative Assistant/ Receptionist
ADGA Group
06.2015 - 08.2015
Information Officer
University of Ottawa
06.2012 - 11.2013
Bachelor of Civil Law (LL.L.) -
University of Ottawa
Bachelor of Social Sciences - International Development and Globalization
University of Ottawa
Juris Doctor JD -
University of Ottawa
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