Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References Available
Timeline

Ann LeBlanc

Campbellton,NB

Summary

Human resource experience who is an expert communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Results oriented Account Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Consistently met and exceeded department expectations for productivity and accuracy. Recognized as a top sales generator for current client account.

Overview

25
25
years of professional experience

Work History

Team Manager

Nordic Inc
10.2015 - Current
  • Responsible for planning, implementing and directing the sales activities of the team to achieve sales objectives.

Team Leader

ICT Group
01.2000 - 10.2015
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Self-motivated, with a strong sense of personal responsibility.

Account Manager

Sykes Enterprise
10.1999 - 10.2015
  • Lead a successful team to deliver outstanding performance
  • Established track record of exceptional sales results
  • Successfully managed the activities of teams in different client accounts
  • Worked with senior-level management to create fair and consistent HR policies and procedures
  • Supported 80 employees at all levels, including executive leadership.

Education

Cosmetology -

Course - Human Relations

CCNB , Bathurst, NB
06.1987

College Degree - Cosmetology

Bathurst Community College, Bathurst, NB
01.1986

Skills

  • Customer service management expertise with over 14 years’ experience
  • Call center management experience
  • High customer service standards
  • Participated in various incentive programs and contests designed to support achievement of production of goals
  • Dedicated to process improvements
  • Strong problem solving ability Account Manager focused on maximizing sales with consistency and dedication to build successful partnerships
  • Prepared and delivered performance updates on quarterly business reviews

Languages

English
Full Professional

Accomplishments

  • Recipient of Account Management award for achieving and exceeding expectations in 2013
  • Recipient of Voice of the Client award
  • Recipient of Account Management award for the quarter in 2010

References Available

Available upon request.

Timeline

Team Manager - Nordic Inc
10.2015 - Current
Team Leader - ICT Group
01.2000 - 10.2015
Account Manager - Sykes Enterprise
10.1999 - 10.2015
- Cosmetology,
CCNB - Course , Human Relations
Bathurst Community College - College Degree, Cosmetology

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Ann LeBlanc