Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ann Lam

Edmonton,Alberta

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Loyal and hard working employee.

Overview

19
19
years of professional experience

Work History

Sales Associate

Jewellers Boutique
Edmonton, Alberta
04.2004 - 01.2023
  • Developed promotional strategies to increase sales volume.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Saint Josheph High School
Edmonton, AB
09-1987

Skills

  • Inventory management
  • Customer service
  • Point-of-sale operation
  • Product knowledge
  • Cash handling
  • Upselling techniques
  • Conflict resolution
  • Attention to detail
  • Communication skills
  • Problem resolution
  • Time management
  • Leadership
  • Multitasking
  • Self-Directed
  • Good Telephone Etiquette
  • Recordkeeping

References

References available upon request.

Timeline

Sales Associate

Jewellers Boutique
04.2004 - 01.2023

High School Diploma -

Saint Josheph High School
Ann Lam