Ann HOANG-LE
Edmonton,AB
Summary
Skilled in customer service, organizational tasks, and office communications, with experience in managing records and scheduling. Capable of collaborating effectively with team members to support efficient daily operations. Seeking an Administrative Assistant role to contribute to office success and team development.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Jagare Ridge Dental
Edmonton, AB
01.2025 - Current
- Greeted patients, verified insurance information and scheduled appointments in a timely manner.
- Answered and managed incoming calls to schedule patient appointments, confirm upcoming appointments, and maintained the schedules of 1-2 dentists and 4-5 hygienists per day.
- Answered questions about patients' insurance plans or benefits related to treatments provided by the dentist's office.
- Practiced consistently exceptional customer service skills to maximize patient satisfaction through positive interactions to create an inviting atmosphere.
- Assisted with patient registration and the completion of necessary forms, ensuring accurate and complete documentation for each visit.
- Contacted insurance companies to verify patient eligibility and coverage.
- Operated dental office software and managed patient records with confidentiality.
- Verified insurance coverage for treatment procedures, collected co-payments, and processed payments accurately.
- Assisted with general administrative duties such as filing and scanning documents, entering data into computer systems, faxing forms, and ordering supplies.
- Collaborated with dentists, dental assistants, hygienists, and other dental staff to ensure efficient and exceptional patient care.
- Transmitted information or documents to doctor's offices, pharmacies, and patients through fax machines, emails, and telephones.
- Operated office equipment, such as voice mail messaging systems, and used Microsoft Office Suite and other software applications to prepare reports, invoices, financial statements, letters, clinical notes, and medical records.
- Transferred to other dental offices to provide coverage and support the needs of the organization.
Stock Supervisor
Michael Kors
Edmonton, Alberta
06.2024 - 12.2024
- Handled weekly shipping and receiving of cartons, overseeing an average of 150 packages (upwards of 300 during busier seasons), and lifted cartons weighing upwards of 25 lbs.
- Responded to multiple forms of communication (phone calls, text messages, and emails) between departments and customers to resolve issues and assist in locating products.
- Optimized storage space utilization, on the sales floor and in the back of the house, to accommodate fluctuating product lines.
- Analyzed inventory weekly to identify top-selling products, and submitted requests for replenishment.
- Reported issues, shortages, and discrepancies to maintain current, accurate records.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prepared outbound shipments to customers and other stores.
- Placed routine orders for supplies to ensure the team had what they needed to effectively run the business.
- Assigned tasks to team members to complete within designated time frames.
- Updated pricing by changing labels and signage for weekly promotions and final clearances.
- Inspected work areas to keep them free of hazards and maintained the proper function of safety equipment.
- Disposed of damaged or defective items or coordinated returns to vendors for licensee goods.
- Supported the sales floor as a service leader to ensure associates are providing a customer service experience, approving returns and exchanges, and resolving customer concerns.
- Managed a team of stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
- Trained new staff on job duties, company policies, software programs, and safety procedures for rapid onboarding.
Stock Associate
Michael Kors
Calgary, Alberta
10.2021 - 06.2024
- Received incoming shipments, verifying their contents against invoices, and promptly stocking merchandise on shelves.
- Stocked merchandise, clearly labeling items, and arranging them in accordance with back-of-house standards.
- Transported merchandise to the sales floor and replenished out-of-stock and low-stock items.
- Improved customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Monitored inventory levels in stockrooms and alerted management of any discrepancies to promote accurate ordering.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Performed routine audits to ensure available merchandise is on the sales floor and replenished out-of-stock and low-stock items.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Supported visual merchandising initiatives by adjusting product displays according to the guidelines set forth by the head office.
- Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels.
- Performed light housekeeping and cleaning by discarding trash, cardboard, and sweeping and mopping floors.
Cashier
Michael Kors
Calgary, Alberta
11.2019 - 10.2021
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Built rapport with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with the service leader to resolve transaction issues, handle customer concerns, and maintain accuracy of cash.
- Refreshed sales displays each week with new merchandise, price changes, and promotions.
- Worked flexible schedules and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Production Coordinator
Canadian Tire
Calgary, Alberta
05.2016 - 10.2019
- Assisted seven product managers across eleven soft goods categories, overseeing hundreds of styles.
- Coordinated with various stakeholders and departments to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Monitored and tracked the progress of all production tasks for on-time delivery.
- Organized and filed samples (swatches, trims, and garments) to ensure quick reference and accessibility.
- Liaised with the production manager, suppliers, and vendors to support production needs.
- Negotiated contracts with suppliers and vendors for cost-effective transactions.
- Ensured that technical sketches, specification packages, and bills of materials are updated to maintain accurate records.
- Processed both incoming and outgoing mail and packages.
Quality Assurance Coordinator
Canadian Tire
Calgary, Alberta
11.2015 - 05.2016
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Recorded findings of the inspection process, collaborating with design and production teams to implement corrective actions.
- Inspected finished goods to verify conformance with design specifications and company quality standards.
Education
Certificate - Human Resource Management
Mount Royal University
Calgary, AB04-2021
Bachelor of Science - Human Ecology
University of Alberta
Edmonton, AB06-2014
Skills
- Customer service and interpersonal skills
- Problem-solving and critical-thinking skills
- Multimedia professional communication skills
- Time management and multitasking skills
- Records management
- Organization skills
- Detail-oriented
- Agility and adaptability
- Collaborative spirit
- Reliability and diligence
Accomplishments
- Triple recipient of the Jason Lang Award
- Rutherford Scholarship
- University of Alberta Academic Excellence Scholarship
- The AHEA Helen Bentley Bursary
- Rod and Judith Fraser International Undergraduate Learning Award
Volunteer Experience
- Mustard Seed
- YYC Grocery Delivery
- Canadian Tire Jump Start Day
- Royal Alexandria Hospital
Timeline
Dental Receptionist
Jagare Ridge Dental
01.2025 - Current
Stock Supervisor
Michael Kors
06.2024 - 12.2024
Stock Associate
Michael Kors
10.2021 - 06.2024
Cashier
Michael Kors
11.2019 - 10.2021
Production Coordinator
Canadian Tire
05.2016 - 10.2019
Quality Assurance Coordinator
Canadian Tire
11.2015 - 05.2016
Certificate - Human Resource Management
Mount Royal University
Bachelor of Science - Human Ecology
University of Alberta
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