Ann Hoang
Edmonton,AB
Summary
Driven service leader at Michael Kors and Canadian Tire, enhancing operational efficiency and productivity through meticulous records management, fair delegation of tasks, and robust problem-solving and critical-thinking skills. Known for exceptional customer service and interpersonal abilities, adept at fostering collaborative environments, driving significant results, and willing to go above and beyond to support the team and the needs of the business.
Overview
9
9
years of professional experience
Work History
Stock Supervisor
Michael Kors
06.2024 - Current
- Handled weekly shipping and receiving overseeing an average of 120 packages upwards of more than 200 packages during busier seasons.
- Analyzed inventory weekly to identify top-selling products and oversaw requests for replenishment.
- Reported issues, shortages, and discrepancies to keep records current and accurate.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Served as a success partner to guide team members on their growth and development.
Stock Associate
Michael Kors
10.2021 - 06.2024
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Monitored inventory levels in stockrooms and alerted management of any discrepancies to promote accurate ordering.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Performed regular audits to ensure available merchandise is on the sales floor and replenished out-of-stock and low-stock items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Michael Kors
11.2019 - 10.2021
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Built rapport with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with the service leader to resolve transaction issues, handle customer concerns, and maintain accuracy of cash.
- Refreshed sales displays each week with new merchandise and/ or promotions.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Production Coordinator
Canadian Tire
05.2016 - 10.2019
- Coordinated with various stakeholders and departments to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Liaised with production manager, suppliers and vendors to support production needs.
- Negotiated contracts with suppliers and vendors for cost-effective transactions.
- Ensured technical sketches, specification packages, and bill of materials are updated to maintain accurate records.
Quality Assurance Coordinator
Canadian Tire
11.2015 - 05.2016
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Recorded findings of inspection process, collaborating with design and production teams to implement corrective actions.
- Inspected finished goods to verify conformance with design specifications and company quality standards.
Education
Certificate Program - Human Resource Management
Mount Royal University
Calgary, AB04.2021
Bachelor of Science - Human Ecology
University of Alberta
Edmonton, AB06.2014
Skills
- Customer-service and interpersonal skills
- Problem-solving and critical-thinking skills
- Time-management skills
- Records management
- Organization skills
- Detail-oriented
Awards & Scholarships
- Three-time recipient of the Jason Lang Award
- Rutherford Scholarship
- University of Alberta Academic Excellence Scholarship
- The AHEA Helen Bentley Bursary
- Rod and Judith Fraser International Undergraduate Learning Award
Timeline
Stock Supervisor
Michael Kors
06.2024 - Current
Stock Associate
Michael Kors
10.2021 - 06.2024
Cashier
Michael Kors
11.2019 - 10.2021
Production Coordinator
Canadian Tire
05.2016 - 10.2019
Quality Assurance Coordinator
Canadian Tire
11.2015 - 05.2016
Certificate Program - Human Resource Management
Mount Royal University
Bachelor of Science - Human Ecology
University of Alberta
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