Ann Harding
Summary
Dedicated post-secondary student with a focus on public safety and border security. Demonstrates professionalism and integrity while effectively communicating with diverse individuals in fast-paced environments. Possesses strong critical thinking, teamwork, and problem-solving skills, ready to support the Canada Border Services Agency as a Student Border Services Officer and gain valuable operational experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Rental Agent
Valiant Group of Companies
Whitby, Ontario
06.2026 - 07.2026
- Managed rental applications and processed documentation to ensure timely approvals.
- Assisted clients in finding suitable rental properties based on preferences..
- Maintained accurate records of rental listings and client interactions within the database.
- Responded promptly to client inquiries via phone, email, and in-person, enhancing client satisfaction.
- Assisted in preparing lease agreements and ensured compliance with company policies.
- Ensured applicants met rental criteria by verifying their identification. by checking proper identification
- Completed transaction paperwork accurately and efficiently, facilitating smooth rental processes.
Hospitality Server
VIVA Whitby Shores Retirement Community
Whitby, Ontario
07.2025 - 03.2026
- Delivered exceptional customer service to residents during meal times.
- Engaged with residents to create a welcoming dining atmosphere.
- Executed professional, compliant service in structured environment, ensuring accuracy and adherence to operational procedures.
- Interacted with diverse individuals while maintaining respect, discretion, and professionalism in all communications
- Followed health and safety guidelines for food handling and service.
- Maintained inventory of dining supplies and reported shortages promptly.
Mobile Sales Specialist (Seasonal)
Best Buy Canada
Oshawa, Ontario
11.2025 - 12.2025
- Guided customers in selecting mobile devices and phone plans tailored to their needs.
- Delivered technical support for mobile devices and services, enhancing customer satisfaction.
- Resolved customer inquiries and issues promptly and professionally.
- Executed order processing with speed and accuracy, ensuring a positive customer experience.
- Generated reports on weekly and monthly sales performance metrics for senior management review.
Front End Supervisor
Longo's
Whitby, Ontario
08.2024 - 05.2025
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Supervised daily customer service operations, ensuring team adherence to company standards and enhancing customer satisfaction.
- Answered phone calls and resolved customer questions and concerns,
- Ensured all customer inquiries were handled in accordance with company standards
- Processed customer payments, supporting smooth transaction flow.
- Ensured compliance with legal age requirements for lottery and alcohol transactions.
Key Holder
Bulk Barn
Whitby, Ontario
02.2023 - 05.2024
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Supervised bank deposits and security procedures to ensure safe store operations during opening and closing.
- Managed cash register operations and processed transactions
- Monitored inventory levels and communicated restocking needs to ensure product availability.
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Ensured compliance with health and safety regulations throughout the store.
Education
Bachelor of Arts - Criminology And Justice
Ontario Tech University
Oshawa, ON06-2028
Diploma - Community And Justice Services
Centennial College of Applied Arts And Technology
Scarborough06-2025
Skills
- Critical thinking
- Written communication
- Conflict resolution
- Communication
- Decision-making
- Time management
Volunteer Experience
East Scarborough Storefront, Scarborough, ON Community Resource Specialist
January 2025- April 2025
- Assisted diverse community members in accessing critical supports, including housing, employment, food security and general inquiries
- Managed client intake, maintained accurate records and coordinated appointments
- Supported community outreach programs and workshops
- Engaged with community members to promote resource awareness and encourage equitable access
Elections Canada: Returning Deputy Officer / Information Officer
2018/2019
- Verified identification and applied federal election legislation and procedures to ensure compliance and integrity of the voting process
- Enforced established rules and maintained strict impartiality in all interactions with the public
- Provided clear, professional guidance to voters while ensuring adherence to regulatory requirements
- Maintained confidentiality and exercised sound judgment in sensitive, time-critical situations
- Operated effectively in a high-volume environment requiring accuracy, attention to detail, and procedural compliance
Certification
- Valid Ontario Class G Driver's License
- Smart Talk (Anti Suicide Prevention)
- Ontario Security Guard License
- Standard First Aid & CPR-C
Additional Information
- Canadian Citizen
- Navy League Cadet Corps Exeter, 2011
- Drill with Arms Team, 2011
- Available for shift work, weekends, evenings, and holidays
- Physically capable and able to participate in intensive training
- Eligible to obtain and maintain Secret Security Clearance
- Passionate about a career in border security and federal law enforcement
Timeline
Rental Agent
Valiant Group of Companies
06.2026 - 07.2026
Mobile Sales Specialist (Seasonal)
Best Buy Canada
11.2025 - 12.2025
Hospitality Server
VIVA Whitby Shores Retirement Community
07.2025 - 03.2026
Front End Supervisor
Longo's
08.2024 - 05.2025
Key Holder
Bulk Barn
02.2023 - 05.2024
Bachelor of Arts - Criminology And Justice
Ontario Tech University
Diploma - Community And Justice Services
Centennial College of Applied Arts And Technology