Ann Goudreau
Prince Rupert,Canada
Summary
Proven professional with extensive experience at Skeena Taxi, adept in dispatching field personnel and prioritizing over 1500+ daily calls, ensuring efficiency and high-quality customer service. Skilled in training new hires and maintaining databases, I excel in high-stress management and fostering professional relationships, significantly enhancing operational flow and client satisfaction.
Overview
33
33
years of professional experience
Work History
Dispatcher
Skeena Taxi
09.2005 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Closely monitored dispatch board to triage and prioritize over 1500 + daily calls.
Dispatcher Office Assistant
Skeena Taxi
04.1992 - Current
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Education
High School Diploma -
Prince Rupert Secondary School
9th W06.1989
Skills
- Dispatching Field Personnel
- Prioritizing Calls
- Schedule Coordination
- Training New Hires
- Database Maintenance
- Vehicle Dispatch
- Dispatching Workers
- Chauffer customer's
Timeline
Dispatcher
Skeena Taxi
09.2005 - Current
Dispatcher Office Assistant
Skeena Taxi
04.1992 - Current
High School Diploma -
Prince Rupert Secondary School
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