Ann Gascoyne
St. Catharines,ON
Summary
Dynamic Logistics Coordinator with proven expertise in inventory management and international shipments, honed at Niagara Falls Craft Distillers. Excelled in enhancing warehouse efficiency and streamlining customs documentation. Skilled in ERP systems and exceptional at customer service, consistently ensuring timely and accurate deliveries. Demonstrated ability to lead teams and improve operational processes.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Niagara Falls Craft Distillers
Niagara Falls, ON
09.2023 - 10.2024
- Complete inventory records for all materials and ingredients incoming and all finished goods outgoing.
- Create and manage customs documentation and border crossing requirements for alcoholic and non-alcoholic goods.
- Create and maintain warehouse organization system to promote better utilization of materials with FIFO system.
- Coordinate with warehouse staff to maintain accurate inventory reporting.
- Communicate with customers purchasing spirits for licensee and DTC sales and shipments.
- Manage shipments for LCBO warehouse and DDVP as needed.
- Communicate with Sysco and coordinate shipments to fulfillment centres.
- Process invoices for licensee customers and Sysco customers on a daily basis.
- Create and maintained appointment calendar for all shipments incoming and outgoing to promote efficiency and reduce wait times for the loading dock.
Logistics Coordinator and Customer Care Specialist
Napier Enterprises
St. Catharines, ON
12.2022 - 09.2023
- Conduct weekly inventory reports, counts, and resolve discrepancies.
- Analyze inventory levels for warehouse transfer and prepare documentation to facilitate.
- Liaise between Napier and 3PL warehouses and conduct weekly meetings to discuss any issues or concerns brought up throughout the prior week.
- Oversee all activities for Canadian warehouse.
- Obtain, enter, and manage daily orders for both Canadian and American customers.
- Process invoices and payments.
- Prepare shipping labels, packing slips, BOLs, ASNs, and tracking inquiries.
- Obtain shipping quotes, process routing requests, schedule carriers.
- Train new staff on daily order procedures.
- Answer all customer service inquiries via email and phone calls.
- Process return requests, credit memos, and inventory as well as vendor return reports.
- Analyze return reports to determine product deficiencies and recommend adjustments.
- Process warranty claims.
Sales Entry and Logistics Coordinator
Diamond Estates Wines and Spirits
Niagara-on-the-Lake, ON
11.2016 - 12.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Manage daily operations of licensee deliveries, invoices, and payments.
- Ensure accurate inventory and LOT number tracking.
- Reconcile daily retail and ecommerce sales for 5 retail stores across Ontario and British Columbia
- Manage 2 staff to ensure that all tasks are being completed in a timely manner while maintaining a high level accuracy
Education
Bachelor of Arts - Applied Linguistics
Brock University
St. Catharines, ON05-2015
Skills
- Invoicing and shipping documentation
- Shipping procedures
- Inventory management procedures
- International shipments
- Spreadsheet tracking
- ERP systems proficiency
- Communication
- Customer Service
Languages
English
Native or Bilingual
Timeline
Logistics Coordinator
Niagara Falls Craft Distillers
09.2023 - 10.2024
Logistics Coordinator and Customer Care Specialist
Napier Enterprises
12.2022 - 09.2023
Sales Entry and Logistics Coordinator
Diamond Estates Wines and Spirits
11.2016 - 12.2022
Bachelor of Arts - Applied Linguistics
Brock University