ANN DWYER
Dartmouth,NS
Summary
Dynamic customer service professional with a proven track record at Payzant Home Hardware Building Centre, excelling in client account management and effective complaint resolution. Recognized for implementing process improvements that enhanced response times and trained teams to deliver exceptional service, ensuring high customer satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Customer Service Coordinator
Payzant Home Hardware Building Centre
09.2010 - Current
- Coordinated daily customer service operations to enhance client satisfaction and streamline workflow.
- Resolved customer inquiries efficiently, ensuring timely follow-up and problem resolution.
- Trained and mentored new team members on service protocols and best practices.
- Implemented process improvements that increased response times for customer requests.
Customer Service Representative
Home Hardware Building Centre
08.2008 - 09.2010
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed high-volume call traffic, maintaining professionalism and accuracy in responses.
- Trained new staff in customer service protocols and company policies, fostering team competence.
- Utilized CRM systems to track interactions, ensuring timely follow-ups and resolution of issues.
Property Title Researcher
DEED DIGGERS INC.
04.2003 - 06.2008
- Conducted comprehensive title searches to verify property ownership and identify encumbrances.
- Analyzed public records and legal documents to ensure accuracy of property titles.
- Collaborated with attorneys and real estate professionals to resolve title issues efficiently.
- Implemented streamlined processes for tracking title research requests, improving turnaround times.
Education
PRINCIPALS AND PRACTISE - Insurance
KINGS COLLEGE
Halifax, NS05-2000
High School Diploma -
EASTERN SHORE DISTRICT HIGH SCHOOL
Musquodoboit Harbour, NS06-1980
Skills
- Client account management
- Clear and concise documentation abilities
- Effective complaint resolution
- Customer-oriented mindset
Languages
English
Full Professional
Interests
- Avid Reader
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- Participating in fundraising events to support local charities, schools, or community projects
- I enjoy helping others and giving back to the community
Timeline
Customer Service Coordinator
Payzant Home Hardware Building Centre
09.2010 - Current
Customer Service Representative
Home Hardware Building Centre
08.2008 - 09.2010
Property Title Researcher
DEED DIGGERS INC.
04.2003 - 06.2008
PRINCIPALS AND PRACTISE - Insurance
KINGS COLLEGE
High School Diploma -
EASTERN SHORE DISTRICT HIGH SCHOOL