Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Downhour

Processing Manager
Montclair

Summary

Skilled processing manager with 8 years experience in retail and customer service environments. Adept at team leadership and operational management, proven track record in training staff, managing inventory and enhancing customer experience.

Overview

14
14
years of professional experience

Work History

CNA

Covina Rehabilitation Center
12.2024 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Processing Manager

2nd Chance Thrift Shop
12.2019 - 06.2024
  • Facilitated effective communication between departments to streamline workflow processes and improve overall efficiency.
  • Collaborated with director on process improvement initiatives to attain goals.
  • Cultivated positive working relationships among team members by promoting open lines of communication throughout the department.
  • Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
  • Created production schedules to effectively fulfill production plans and meet process goals.
  • Reduced processing errors, ensuring thorough quality control checks at every stage of the process.

Production Worker

New Image Thrift Shop
07.2015 - 06.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Assistant Manager

Me & Eds Restaurant
08.2011 - 08.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Medical Assistant Degree - Medical

Santa Barbara Business College
Santa Maria, CA

Certificate - CNA

Lotus Medical College
Pomona

Skills

Compassionate communication

Basic life support

Complex Problem-solving

Patient care

Maintaining confidentiality

Operational excellence

Timeline

CNA

Covina Rehabilitation Center
12.2024 - Current

Processing Manager

2nd Chance Thrift Shop
12.2019 - 06.2024

Production Worker

New Image Thrift Shop
07.2015 - 06.2019

Assistant Manager

Me & Eds Restaurant
08.2011 - 08.2013

Medical Assistant Degree - Medical

Santa Barbara Business College

Certificate - CNA

Lotus Medical College

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Ann DownhourProcessing Manager