ANN DIAZ
Summary
A highly experienced and detail-oriented Payroll Specialist with over10 years of customer service expertise and a Payroll Specialist Diploma. Proficient in managing time and attendance systems, payroll processing, and compliance with legal and organizational standards. Skilled in advanced Excel functions, automated payroll systems, and effective business communication. Adept at resolving payroll discrepancies, maintaining accurate records, and collaborating.
Overview
9
9
years of professional experience
Work History
Dispatch Data Entry
Rail Connect
11.2022 - 11.2023
- Gather invoices, statements, reports and personal details for updating to Profit Tools software
- Scan through information to identify pertinent and relevant information for filing and updating
- Correct errors and organize the information in a manner that will optimize swift and accurate data processing
- Create accurate spreadsheets
- Review and update customer and account data from source documents
- Answering and directing calls to the appropriate department
- Create digital records using scanning tool
- Provide timely and accurate processing of daily pre-notes
Dietary Aide
The McCall Centre for Continuing care
03.2016 - 11.2022
- Maintained operational health and safety standards in accordance with corporate policy
- Assisted in the setup and preparation for service of various items including beverages, salads, entre, desserts
- Provided the service and delivery of meals to guests in a professional and courteous manner
- Participated in the quality improvement program on a continues basis
- Assisted in the setup and delivering of services directly to patients as required
- Maintained the cleanliness of kitchen and dining area
- Supported and uphold the organizational values and philosophy
- Demonstrated an awareness of resident's rights and responsibilities and endeavor and promote it
- Completed all training and orientation mandated for health-care associates
Medical Administrator
Markland Medical Centre
07.2017 - 11.2017
- Liaised with physicians and patients to confirm and schedule daily appointments
- Managed filling of patient's medical charts
- Recorded, updated and tracked patient history on computer system
- Scanned and upload medical records
- Utilized OSCAR EMR to support scheduling, diagnostic image results scanning and electronic charting
- Followed-up with patients by phone to set appointments
- Completed Health-card verification
- Assisted physician during patient medical examination
- Answered phone calls and dealt with patients in person
Barista
Second Cup
02.2015 - 03.2016
- Introduced and educated customers on a variety of products to build rapport and brand loyalty
- Explored opportunities to enhanced the customer service experience and increase sales
- Maintained operational health and safety standards in accordance with company policy
- Adhered to equipment operating instruction, troubleshooting system failures to maintain service standards
- Built customer relationship by recognizing repeat clients and their service needs
- Replenished food and cleaning supplies daily
Education
Accounting and Payroll Specialist Diploma - Accounting Payroll Specialist
Trios College
06-2025
Medical Office Administrator Diploma - undefined
Herzing College Toronto
01.2017
Skills
- Ability to multi-task supporting multiple priorities simultaneously, meeting targeted objectives
- Adherance to legal and ethical standards
- Effective communication and interpersonal skills with the ability to work cross-functionally and collaboratively at all levels
- Extremely detail-oriented with strong organizational skills
- Proficiency in Microsoft Power Point ,MS Outlook, Advance MS Excel
- Business Communication
- Customer Service-oriented
- Data processing
- Document scanning
- Document processing
- Strong problem solver
- Microsoft Excel
Languages
English
Full Professional
Timeline
Dispatch Data Entry
Rail Connect
11.2022 - 11.2023
Medical Administrator
Markland Medical Centre
07.2017 - 11.2017
Dietary Aide
The McCall Centre for Continuing care
03.2016 - 11.2022
Barista
Second Cup
02.2015 - 03.2016
Medical Office Administrator Diploma - undefined
Herzing College Toronto
Accounting and Payroll Specialist Diploma - Accounting Payroll Specialist
Trios College
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