Ann Chandrasekera
Surrey,BC
Summary
Ambitious Human Resources professional with a comprehensive understanding of HR policies and labor relations. Dedicated to organizational effectiveness and building strategic partnerships with leaders, unions, and employees. Adept at resolving complex HR issues, providing expert guidance, and making informed decisions under pressure. Proven ability to support the implementation of organizational strategies, ensuring compliance with collective agreements, and fostering an inclusive and respectful workplace.
Overview
12
12
years of professional experience
Work History
Administration and Human Resources Officer
Ceylon Fishery Harbour Corporation
Sri Lanka
03.2015 - 11.2022
A leading government entity dedicated to developing, managing, and maintaining fishery harbors across Sri Lanka.
- Acted as a liaison between management and unions, ensuring effective communication and adherence to collective agreements.
- Guided HR policies, procedures, and collective agreement interpretation.
- Resolved labor relations issues and grievances, prepared grievance responses, and supported arbitration processes
- Designed and implemented HR programs and initiatives aligned with business objectives and collective agreements.
- Supported collective bargaining, contract interpretation, and implementation of negotiated agreements.
- Conducted investigations into employee complaints and workplace disputes.
- Developed HR strategies and initiatives to promote employee engagement, productivity, and retention.
- Maintained compliance with HR policies, procedures, and legal requirements.
Banking Associate
HSBC
Sri Lanka
11.2010 - 09.2014
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Enhanced office administration by streamlining financial document processing and managing customer transactions accurately and professionally
- Acted as a primary point of contact for customers, enhancing customer interaction through effective communication and problem-solving.
Education
Master of Business Administration - Human Resource Management
University Canada West
Vancouver, BC06.2024
Master of Science - Strategic Management
Asia e University – Malaysia
09.2021
Higher National Diploma - Human Resources Management
National Institute of Business Management
Sri Lanka01.2019
Skills
- Microsoft Office Suite Proficiency
- HRIS Expertise
- Strong Interpersonal Skills
- Time Management & Organizational Skills
- Independent & Team-Oriented
- Strong analytical and problem-solving skills
Accomplishments
- Successfully led a comprehensive review and overhaul of the employee onboarding process at Ceylon Fishery Harbour Corporation, resulting in a 20% reduction in turnover rates and increased employee satisfaction
- Achieved HSBC Stars – Silver certificate for outstanding effort and excellent service in handling ATM card conversion projects.
References
Available upon request
Timeline
Administration and Human Resources Officer
Ceylon Fishery Harbour Corporation
03.2015 - 11.2022
Banking Associate
HSBC
11.2010 - 09.2014
Master of Business Administration - Human Resource Management
University Canada West
Master of Science - Strategic Management
Asia e University – Malaysia
Higher National Diploma - Human Resources Management
National Institute of Business Management