Ann Capra
Ajax,ON
Summary
Seasoned leader in hospitality and business development with a proven track record at Compass Group Canada. Specialized in menu development and recruitment, driving initiatives that enhance customer satisfaction and elevate team performance. Renowned for implementing innovative strategies in food services and catering sales, resulting in significant revenue growth and strong client relationships. Aiming to leverage expertise to further advance organizational success in the hospitality sector.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Services Director
Compass Group Canada
Toronto, ON
07.2023 - Current
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Created budgets for each department based on projected expenses and revenues.
- Assisted in menu planning and recipe development according to customer preferences.
- Collaborated with marketing team to promote new menu items or specials.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Maintained accurate records of sales, labor costs, food costs, and waste management data.
- Analyzed financial statements regularly to identify areas of improvement within the organization.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Talent Acquisition Specialist
Compass Group Canada
Toronto, On
05.2021 - 07.2023
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Posted job openings on various job boards, social media sites, and other resources.
- Researched and identified potential candidates for open positions.
- Coordinated interviews between hiring managers and prospective employees.
- Assisted in the development of recruiting strategies to attract qualified applicants.
- Maintained applicant tracking system records and updated candidate information as needed.
- Provided guidance to new hires throughout onboarding process.
- Advised management on legal compliance issues related to recruitment practices.
Director of Catering Sales and Maketing
Compass Group Canada
Toronto, On
04.2019 - 10.2020
- Developed and implemented innovative sales strategies to increase catering revenue.
- Analyzed market trends and identified new business opportunities for growth.
- Created customized proposals and contracts for clients.
- Managed the entire process of client event planning, from initial inquiry to post-event follow up.
- Lead weekly team meetings to review upcoming events and discuss any challenges or issues that may arise.
- Conducted onsite visits to evaluate facilities and make recommendations on catering menu options.
- Maintained accurate records of all orders, invoices, payments, cancellations. using an online database system.
- Provided training and mentorship for new staff members in the Catering Sales department.
- Generated reports summarizing sales performance metrics such as number of inquiries received, bookings made, total revenue generated per month and yearly basis.
- Participated in budgeting discussions related to staffing costs and resource allocations within the Catering Sales department.
- Cultivated and nurtured catering market segments and solicited new customer relationships while maintaining and growing existing partnerships.
Senior Catering Manager
Sheraton Toronto North Hotel
Markham, Ontario
04.2010 - 07.2017
- Developed menus for various events and occasions while maintaining budget constraints.
- Organized pre-event meetings with clients to discuss details such as program agendas and speakers.
- Maintained relationships with existing clients and sought out new business opportunities through networking activities.
- Provided onsite support during corporate events to troubleshoot any issues that may arise.
- Responded promptly to inquiries from prospective clients regarding event planning services offered by the company.
- Compiled post-event reports documenting attendance numbers, feedback from attendees, budget summaries.
- Monitored trends in the industry and kept abreast of new technologies available for use at events.
Education
Ontario College Diploma with Honours - Bussiness Administration
Centennial College
Toronto06-2004
Skills
- Menu Development
- Recruitment and Hiring
- Cost Control
- Hospitality Management
- Business Development
- Contract Negotiations
Certification
- Advanced Food Safety
- WHIMS
- Advanced Allergen Certification
- First Aid and SmartServe
Timeline
Food Services Director
Compass Group Canada
07.2023 - Current
Talent Acquisition Specialist
Compass Group Canada
05.2021 - 07.2023
Director of Catering Sales and Maketing
Compass Group Canada
04.2019 - 10.2020
Senior Catering Manager
Sheraton Toronto North Hotel
04.2010 - 07.2017
Ontario College Diploma with Honours - Bussiness Administration
Centennial College
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