Ann Brazeau

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Coordinated and monitored service activities to confirm work met all requirements.
• Communicated with clients and service providers to provide updates on work progress.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Collaborated with cross-functional teams to optimize service operations and improve client experiences.

PCA in ICU and respiratory medicine unit working with PWC patients on long term vents as well as medicine patients.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents. As well as assisting with alk dressing changes and positioning of acute care patients, as well as all computerized charting of patients, as well as documentation of all drainage tubes I.E NG tubes canister drains gastric tubes and Foley catheter, as well assisted in all code blues along with registered staff in ICU assisted well as regular units set up for all medical procedures on the acute care unit, as well as all other delicated duties as required per registered staff

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Assisted patients with basic care needs.
• Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
• Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
• Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
• Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
• Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Prepared examination rooms and sterilization of equipment following hospital guidelines.
• Enhanced patient care by efficiently managing medical records and coordinating appointments.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
• Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
• Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
• Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
• Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
• Equipped patients with assistance required for basic care.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Oriented and trained new staff on proper procedures and policies.
• Measured patient spirometry.

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.
• Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
• Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
• Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
• Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
• Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
• Performed wound care and dressing changes, facilitating timely healing and recovery.
• Collected and transported specimens to prepare for lab testing.
• Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
• Maintained clean and safe environment to promote patient safety and comfort.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Facilitated personal hygiene management, feeding and ambulation.
• Documented patient information and care activities in electronic health record.