Ann Bookhan
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, looking to obtain a position in your workplace where I can display my acquired skills to help benefit your company and to bring value added experience obtained from other employment.
Overview
9
9
years of professional experience
Work History
Manulife Insurance Customer Service
Millennium 1 Solutions
12.2021 - 09.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Canadian Red Cross Customer Service Representative
Millennium 1 Solutions
09.2022 - Current
- Managed multiple tasks, including system navigation, note-taking, and client inquiries.
- Followed company policies and scripts to meet call-time and quality standards.
- Provided empathetic support, building rapport and trust with customers.
- Adapted quickly to new technologies for enhanced customer
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Guest Service Officer
Plaza Premium Lounge
10.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ran reports detailing daily guest numbers, accounting expenses,income and room service usage.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
Field Placement Student
Malton Neighbour Services
09.2017 - 11.2017
- Prepare and administer written, oral and performance test, and issue grade in accordance with performance
- Establish clear objectives to for all lessons, units and projects and communicate those objectives to students.
- Organizing, Filing, scanning and printing documents.
- Assisted ESL students with academic problems and special academic interests.
Information Officer
Elections Ontario
10.2015 - 10.2015
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Assisted in guidance, support and solution.
Education
High School Diploma -
Lincoln M Alexander Secondary School
Mississauga, ON06.2016
Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12.2020
Skills
Call center experience
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Conflict Resolution
Money handling abilities
Customer Relationship Management
Conflict Resolution
CRM Software
Timeline
Canadian Red Cross Customer Service Representative
Millennium 1 Solutions
09.2022 - Current
Manulife Insurance Customer Service
Millennium 1 Solutions
12.2021 - 09.2022
Guest Service Officer
Plaza Premium Lounge
10.2019 - 03.2020
Field Placement Student
Malton Neighbour Services
09.2017 - 11.2017
Information Officer
Elections Ontario
10.2015 - 10.2015
High School Diploma -
Lincoln M Alexander Secondary School
Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
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