ANN BENNY
West Kelowna
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Save On Food
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Mathematics Teacher
Vedik IAS Academy
01.2020 - 12.2023
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
Education
Master of Science - Mathematical Sciences
MG UNIVERSITY
Kottayam 04.2019
Bachelor of Science - Mathematical Sciences
MG UNIVERSITY
Kottayam05.2016
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Time management
- Attention to detail
- Empathy and compassionate care
- Family communication
- Administering medications
Languages
English
Full Professional
Timeline
Customer Service Representative
Save On Food
09.2024 - Current
Mathematics Teacher
Vedik IAS Academy
01.2020 - 12.2023
Master of Science - Mathematical Sciences
MG UNIVERSITY
Bachelor of Science - Mathematical Sciences
MG UNIVERSITY
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