Ann Al-Rubaie
Ottawa,Ontario
Summary
* Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
* Outgoing Case Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
* Detail-oriented individual with exceptional communication and project management skills.
* Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
* Ability to work independently with no supervision or with a team .
Overview
20
20
years of professional experience
Work History
Branch Office Administrator
Edward Jones
08.2023 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Maintained office supplies and equipment to support team productivity.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
- Assisted in developing business strategies to increase profits while maintaining high levels of client satisfaction.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Interceded between employees during arguments and diffused tense situations.
Interpreter Volunteer
Somali Centre for Family Services
03.2021 - 04.2023
- Bridged language gaps at community meetings by offering simultaneous interpretation services, promoting inclusivity and open dialogue among attendees.
- Aided social service agencies in delivering vital resources to non-English speaking clients through accurate translation of forms, brochures, and instructions.
- Collaborated with other volunteers to organize language learning programs for local communities, expanding their global knowledge and skills.
- Contributed to a welcoming environment for newly arrived immigrants by facilitating language assistance during orientation sessions.
Diplomate
Ministry of Foreign Affairs, Iraq
02.2005 - 08.2019
- Facilitated interagency cooperation for more efficient and effective execution of foreign policy objectives.
- Ran security checks on visa applicants to uncover criminal records.
- Strengthened diplomatic relationships by effectively representing the United States in international negotiations and policy discussions.
- Organized high-profile events showcasing fostering cross-cultural understanding between the Iraq and host countries.
- Furnished advice and support on immigration guidelines and standards.
- Translated gathered data to and from target language to prepare summaries and reports.
- Provided expert advice on local customs and cultural sensitivities, ensuring respectful diplomatic engagement with foreign counterparts.
- Developed comprehensive country analyses to better understand regional dynamics and guide foreign policy decision-making processes.
- Operated intelligence exchange activities with foreign governments and international affiliates.
- Managed crisis situations, coordinating emergency assistance to Iraqi citizens overseas during civil unrest.
- Negotiated bilateral agreements on issues such as border control and illegal migration.
- Maintained secure communications systems within the embassy, safeguarding sensitive information from potential threats.
- Conducted outreach programs to educate foreign audiences about Iraqi culture, politics, and values as part of wider public diplomacy efforts.
- Improved embassy efficiency through streamlined administrative procedures, contributing to a well-functioning mission environment.
- Coordinated development assistance projects aimed at improving living conditions in host countries while fostering goodwill towards the Iraq.
- Promoted human rights by advocating for reforms and supporting local civil society organizations in their efforts.
- Made decisions on visa applications of visitors.
- Assisted visiting high-level delegations by organizing meetings with key stakeholders and providing logistical support during official visits.
- Led crisis communications and media relations activities in response to challenging situations.
Education
Bachelor of Science - Mathematical Sciences
Al- Mustanserya University
Baghdad, Iraq10-1998
Skills
- Leadership and supervision
- Diplomatic etiquette
- Human rights advocacy
- International relations
- Consular services
- Client relationship building
- Active listening with attention to details
- Team collaboration and leadership
- Decision-making
- Self motivation
- Administration and operations
- Intercultural communication
- Scheduling appointments & document preparation
- Teamwork & Reliability
- Problem-solving abilities with analytical thinking
- Multitasking and organization with task prioritization
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Branch Office Administrator
Edward Jones
08.2023 - Current
Interpreter Volunteer
Somali Centre for Family Services
03.2021 - 04.2023
Diplomate
Ministry of Foreign Affairs, Iraq
02.2005 - 08.2019
Bachelor of Science - Mathematical Sciences
Al- Mustanserya University
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