Anmol Singh Khaira
Mississauga,ON
Summary
Customer service professional with extensive experience at First Canadian Title, specializing in performance tracking and client management. Demonstrated success in issue resolution and team training to elevate service standards. Proficient in appointment scheduling and data privacy, contributing to high client satisfaction and operational efficiency. Recognized for strong communication, problem-solving, and time management skills, fostering positive customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Canadian Title
06.2022 - 03.2025
- Handle face to face, email, and phone inquiries, requiring up-to-date knowledge of excursions and providing first contact resolution.
- Track and reports performance metrics, sales transactions and service evaluations. Prepares summary reports and collaborates with manager to develop templates and providing recommendations.
- Manage company partners and clients by assisting with their mortgage inquiries via fax, email or direct phone calls and schedule virtual and in-person appointments for lawyers, lenders, brokers, and clients.
- Assist with visitor services program by gathering information from land titles house operations, sharing it with relevant staff of brokers and lenders.
- Day to day communication with Canadian financial institutions including TD Bank, Scotiabank, BMO, RBC, and credit unions regarding updates on client accounts.
Floor Supervisor
Gladiator Steak and Burger
06.2020 - 05.2022
- Supervise daily floor operations to ensure smooth service and guest satisfaction.
- Manage and train front-of-house staff, ensuring adherence to service standards and company policies.
- Resolve customer complaints promptly and professionally, maintaining high satisfaction levels.
- Ensure compliance with health, safety and sanitation standards across the restaurant floor.
- Track and report operation issues, guest feedback, and staff performance to management.
Customer Service/ Store Standards
Walmart Canada
01.2017 - 01.2021
- Coordinate sales performance and work to achieve departmental sales targets. Manage inventory levels, production levels including restocking and preventing overstock or stockouts.
- Ensure specific department's displays and shelves are visually appealing and following store standards.
- Maintain adherence to legal regulations, information resources including labor laws and health and safety requirements and control costs by minimizing waste, preventing shrinkage, and managing labor expenses.
- Assist customers in resolving issues or concerns related to products, services, or accounts. Self-directing clients with guidance on using products or services and offer recommendations based on their needs.
- Ensure data privacy and confidentiality when handling client information. Experience in promoting special offers, new products, or additional services to existing clients.
Education
Web Designing and Development -
Lambton College
01.2018
Bachelor of Computer Applications (BCA) - software development, computer programming, and IT systems
SAS Group of Institutions
01.2016
Skills
- Customer service
- Performance tracking
- Sales reporting
- Client management
- Appointment scheduling
- Product knowledge
- Data privacy
- Team training
- Conflict resolution
- Time management
- Communication skills
- Sales coordination
- Issue resolution
- Inventory management
- Call management
- Microsoft outlook
- Active listening
- Empathy and patience
- Documentation
- Paperwork processing
- Administrative support
- De-escalation techniques
Certification
- OACP Certificate
Languages
English
Native/ Bilingual
Mississauga Food Bank
- Food Shelf Stocker
Timeline
Customer Service Representative
First Canadian Title
06.2022 - 03.2025
Floor Supervisor
Gladiator Steak and Burger
06.2020 - 05.2022
Customer Service/ Store Standards
Walmart Canada
01.2017 - 01.2021
Web Designing and Development -
Lambton College
Bachelor of Computer Applications (BCA) - software development, computer programming, and IT systems
SAS Group of Institutions
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