Anmol Singh Dharni
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Representative/Calls Attender/Accounting Customer Service
Maple Craft Inc.
02.2024 - Current
- Developed and maintained relationships with wholesale clients, including retailers, distributors, and other businesses
- Identified new business opportunities and implemented strategies to expand the client base
- Conducted product presentations and demonstrations to showcase features and benefits to clients
- Negotiated contracts, terms, and pricing agreements to maximize profitability
- Collaborated with internal teams including claim, accounts, marketing and warehouse to ensure timely delivery of products and address any client concerns or issues
- Utilized CRM software to track sales activities, manage leads, and generate reports for management review
- Exceeded sales targets by 100% on a consistent basis
- Attending calls and resolving customers' problems b/w 9am to 5 pm
- Providing customers with accurate invoices, billing details and ensuring financial transparency
- Informed customers of promotions to increase sales productivity and volume.
Front Desk Office/Customer Service Representative/Night Auditor
Hope Inn and Suites
01.2022 - 01.2024
- Welcome patrons to the front desk and engage in friendly conversations while conducting the check-in process
- Assisted guests at check-in, providing information on assorted services within the hotel
- Knowledge of operating software for choice hotels
- Entered customer data into the room system and updated information when patrons changed rooms
- Issued keycard and escort instructions to bellhops
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Handle 70+ calls daily, with duties including making new reservations, retrieving customer data and canceling services
- Remained calm, even during moments of customer dissatisfaction
- Maintaining competitive pricing strategies and managing operation costs
- Reconciling daily transactions and ensuring accuracy in billing and accounting processes
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Winners and Home Sense
01.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Coordinated with stock team to expedite restocking of high-demand items.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Real Estate Sales Associate
Janta Land Promoters Private Limited
01.2017 - 12.2019
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Generated leads through networking events, building a strong referral base for future business opportunities.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Negotiated, facilitated, and managed real estate transactions.
- Reviewed market research data and changed sales plans accordingly.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Education
BBA - Business Administration
DAV College
Chandigarh, IndiaOperations And Supply Chain Management - Post-Baccalaureate Diploma
Kwantlen Polytechnic University
Surrey, BCSkills
- Customer service
- B2B and B2C sales
- Sales expertise
- Product and service knowledge
- Cold calling
- Excellent communication skills
- Teamwork
- Customer satisfaction
- Proficient in CRM software
- Sales tracking tools
- Honesty
- Initiative-taking
- Exceeds sales goals
- Adaptability
- Contact follow-up
- Supervision
- Problem resolution
- Customer service effectiveness
- Computer efficiency
- Technical skills
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Microsoft PowerPoint
- Microsoft Outlook
- Credit card payment processing
- Customer relations
- Accountancy
- Bookkeeping
- PMS system
- Financial records
- Lead generation
Accomplishments
- Highest academic average in Accountancy and Economics in grade 12
- Received honor as an 'Employee of the Month' due to resolving customer problems in a courteous manner
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Specialized Knowledge
- Experienced in B2B and B2C sales with a proven track record of achieving targets
- Skilled in building and maintaining strong relationships with business and individual clients
- Proficient in identifying customer needs and recommending tailored solutions
- Strong upselling and cross-selling abilities to maximize revenue growth
- Experienced in delivering exceptional customer service across diverse client bases
- Adept at handling high-volume customer interactions with professionalism and efficiency
- Skilled in providing product demonstrations and guiding clients through the purchasing process
- Proficient in using CRM tools to manage customer data and track interactions
- Strong problem-solving skills with a focus on resolving customer concerns quickly
- Ability to adapt communication style for business and consumer audiences
- Experienced in processing payments, returns, and managing customer accounts
- Strong follow-up and relationship management skills to drive customer loyalty
Timeline
Sales Representative/Calls Attender/Accounting Customer Service
Maple Craft Inc.
02.2024 - Current
Front Desk Office/Customer Service Representative/Night Auditor
Hope Inn and Suites
01.2022 - 01.2024
Sales Associate
Winners and Home Sense
01.2020 - 12.2021
Real Estate Sales Associate
Janta Land Promoters Private Limited
01.2017 - 12.2019
BBA - Business Administration
DAV College
Operations And Supply Chain Management - Post-Baccalaureate Diploma
Kwantlen Polytechnic University
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