ANMOLPREET KAUR
Guest Service Associate - Ride Operations
Brampton,ON
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
2
2
years of professional experience
Work History
Guest Experience Associate – Ride Operations
Canada's Wonderland
08.2023 - Current
- Demonstrated analytical thinking, strategic mindset, and consistency in addressing guest concerns, and resolving on-site issues for over 10,000 guests daily.
- Track and report ride performance issues, identifying patterns and anomalies to assist maintenance teams with timely interventions.
- Manage high-volume guest interactions, providing real-time solutions, and clear communication to improve guest satisfaction.
- Utilize digital scheduling and reporting systems to log incidents.
Warehouse Associate
DGN Marketing Services
08.2023 - 12.2023
- Handled inventory control, product stocking, and packaging, while ensuring accuracy and quality checks.
- Assisted in organizing merchandise and preparing products for delivery to customers and retail locations.
- Worked closely with team members to achieve daily fulfillment and stocking targets in a fast-paced environment.
Education
Postgraduate Diploma - Big Data Analytics
Lambton College
Mississauga, Canada 05.2001 -
Bachelor of Science - Mathematics
Lovely Professional University
Punjab, India 05.2001 -
Skills
Customer Service & Support
Teamwork & cross-functional coordination
Issue resolution & conflict management
Communication, adaptability, and multi-tasking
High-volume guest interaction handling
Computer skills
Timeline
Guest Experience Associate – Ride Operations
Canada's Wonderland
08.2023 - Current
Warehouse Associate
DGN Marketing Services
08.2023 - 12.2023
Postgraduate Diploma - Big Data Analytics
Lambton College
05.2001 -
Bachelor of Science - Mathematics
Lovely Professional University
05.2001 -
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