Anmolpreet Kaur
Toronto,ON
Summary
Accomplished Call Center Representative at Scotiabank, adept in problem-solving and customer support, significantly enhanced client satisfaction through efficient issue resolution and skilled navigation of software systems. As Manager at Mr Puffs, led teams to high-quality service delivery, showcasing exceptional leadership and data entry proficiency.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Scotiabank
02.2022 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Manager
Mr Puffs
04.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
John F. Kennedy Adult Centre
Montreal, QC08-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Languages
English
Native or Bilingual
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Call Center Representative
Scotiabank
02.2022 - 12.2024
Manager
Mr Puffs
04.2020 - 03.2022
High School Diploma -
John F. Kennedy Adult Centre
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