Summary
Overview
Work History
Education
Skills
Timeline
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Anmolpreet Kaur

Surrey,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Have Experience in managing 35+ employees Team.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Garage Dynamite
12.2023 - Current
  • Oversaw daily operations of the store, including staff management, scheduling, and inventory control
  • Trained and mentored new employees to ensure they understood company policies and procedures
  • Implemented sales strategies to meet and exceed revenue targets
  • Resolved customer complaints and issues promptly to ensure customer satisfaction
  • Analyzed sales data and trends to make informed decisions about product placement and promotions
  • Conducted coaching sessions with employees to enhance their skills
  • Adjusted schedules as needed to meet business requirements
  • Coordinated back-of-house and sales activities to ensure smooth daily operations
  • Maintained store and Customer Service Standards while achieving all KPIs and excelling within the district
  • Welcomed customers and offered assistance upon store entry
  • Maintained sales floor and fitting room organization
  • Promoted store credit cards, consistently achieving quotas.

Supervisor (Customer Service)

Kate Spade
03.2023 - 11.2023
  • Managed store operations including visuals, sales, staff management, replenishment, and inventory
  • Developed and implemented training programs to enhance staff performance and customer satisfaction
  • Handled escalated customer inquiries and complaints professionally
  • Collaborated with other managers to address customer needs and improve overall customer experience
  • Maintained BOH cleanliness and standards
  • Oversaw daily operations including setting up new store layouts and sales targets
  • Trained new hires and maintained connections with customers, resulting in 300+ loyal clients
  • Handled Social Media Accounts for the location
  • Hired New Employees as per business Demands
  • Enhanced knowledge about different types of customers and their needs
  • Learned how to coach employees time to time for them to work efficiently and effectively
  • Captured all the Knowledge about KPI's, tricks and techniques to boost the sales and KPI's targets.

Senior Lead Customer Service

Old Navy
10.2022 - 02.2023
  • Provided guidance and support to the team to achieve department goals
  • Acted as a point of contact for complex customer issues and escalations
  • Conducted performance evaluations and provided feedback to team members
  • Upsold and cross-sold products to maximize sales opportunities
  • Stayed knowledgeable about product features and promotions to provide accurate information to customers
  • Learned procedures of opening and closing the store
  • Worked for layout changes of the store and also for inventory counts.

Sales Associate

Old Navy
01.2022 - 09.2022
  • Greeted customers and assisted them in finding products that met their needs
  • Processed transactions accurately and efficiently using point-of-sale systems
  • Maintained a clean and organized store environment to enhance the shopping experience
  • Learned working on shipments, fits, replenishments, promotional changes, and inventory counts.

Education

Diploma in Business Management -

Kwantlen Polytechnic University
Surrey, BC
04.2024

Diploma in Makeup Hair and Skin Course -

Lakme Academy
12.2021

Skills

  • Visual merchandising
  • Conflict resolution
  • Inventory management
  • Visual communication
  • Problem-solving
  • Team leadership
  • Customer retention
  • Interviewing
  • Social Media Handling
  • Coaching Logs
  • Time Management
  • Multitasking
  • Sales Analysis
  • Staff Mentoring
  • Operational Coordination
  • Client Relationship Building
  • Data analysis
  • Marketing strategies
  • Merchandising Strategies
  • Microsoft Office
  • Communication Skills

Timeline

Assistant Manager

Garage Dynamite
12.2023 - Current

Supervisor (Customer Service)

Kate Spade
03.2023 - 11.2023

Senior Lead Customer Service

Old Navy
10.2022 - 02.2023

Sales Associate

Old Navy
01.2022 - 09.2022

Diploma in Business Management -

Kwantlen Polytechnic University

Diploma in Makeup Hair and Skin Course -

Lakme Academy

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Anmolpreet Kaur