Anmolpreet Kaur
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Assiniboine Credit Union (Garden City Branch)
07.2023 - Current
- Helping large volume of customers every day with cheerful outlook and focus on customer satisfaction
- Calling and managing complaints with prompt, courteous service to uphold professional reputation
- Educating and engaging customers with new bank products and services
- Meeting customer calls guidelines for service levels, handling time and productivity
- Responding proactively and positively to rapid change
- Focusing on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Responding to client-initiated contact, assisting them with a full range of financial transactions
- Actively listening and engaging clients in conversation to further understand their individual needs
- Proactively taking ownership of resolving and preventing client banking problems including online banking
- Cultivating and maintaining relationships with partners to make the most of business opportunities and referrals.
Assistant Manager
Domo Gas Station (Henderson Highway)
05.2021 - 03.2023
- Ensuring a pleasant shopping experience for all the customers
- Resolving issues and customers concerns effectively and efficiently
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered firsthand aid to customers, assessing needs, and supporting current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Performing tasks with Integrity, Honesty, and Respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored security to protect employees, customers and property.
Cashier
Seven-eleven
04.2020 - 03.2021
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor OF SCIENCE IN BIOLOGY -
University of Winnipeg
Winnipeg01.2020
Skills
- Client Relationship Management
- Cash Drawer Balance
- Cash Handling Skills
- Record keeping and documentation
- Analytical and Critical thinking
- Exceptional Customer Service
- Financial Transactions
- Data Entry
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Member Service Representative
Assiniboine Credit Union (Garden City Branch)
07.2023 - Current
Assistant Manager
Domo Gas Station (Henderson Highway)
05.2021 - 03.2023
Cashier
Seven-eleven
04.2020 - 03.2021
Bachelor OF SCIENCE IN BIOLOGY -
University of Winnipeg
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