Overview
Work History
Education
Skills
Languages
Timeline
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Anmoldeep Kaur

Baddeck,NS

Overview

3
3
years of professional experience

Work History

Customer Service Representative

IO Solutions Call Center
02.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Shell Gas Station
01.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Security Gaurd

Garda World
06.2021 - 12.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
12.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional

Timeline

Customer Service Representative

IO Solutions Call Center
02.2023 - 07.2024

Cashier

Shell Gas Station
01.2022 - 01.2023

Security Gaurd

Garda World
06.2021 - 12.2021

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning

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Anmoldeep Kaur