Anmoldeep Kaur
Baddeck,NS
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Shell Gas Station
01.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Gaurd
Garda World
06.2021 - 12.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
IO Solutions Call Center
02.2023 - 07.2024
Cashier
Shell Gas Station
01.2022 - 01.2023
Security Gaurd
Garda World
06.2021 - 12.2021
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning