Anmoldeep Kaur
Halifax,NS
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
02.2023 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Processed debit and credit card and electronic check payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Detailed payment options and explained price, receipt and billing details to customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12.2021
Skills
- Language Fluency
- Customer Correspondence
- Sales and Upselling
- Customer Support
- De-Escalation Techniques
- Money handling abilities
- Call Management
- Consultative Sales
- Complaint resolution
- Product Knowledge
- Strategic sales knowledge
- Complaint Handling
- Customer RMA management
- Customer Education
- Customer Relations
Languages
English
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
IO Solutions Call Center
02.2023 - Current
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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