Anmoldeep Bhullar

- Handled inbound and outbound contacts in a courteous, timely, and professional manner, interacting with hundreds of customers weekly across the country.
- Utilized extensive knowledge base and training to accurately answer customer inquiries and recommend suitable products and services.
- Acted as a problem-solver, listening to customers, understanding their needs, and resolving issues to ensure customer satisfaction.
- Conducted thorough research within systems to retrieve missing information and coordinated with other departments for issue resolution.
- Demonstrated proficiency in utilizing various systems and technologies for efficient account management and order processing.
- Consistently adhered to scripts, policies, and procedures to maintain quality standards and compliance.
- Ensured confidentiality and security of customer information at all times.
- Escalated complex customer issues to appropriate staff and management for swift resolution.
- Attended regular meetings and training sessions to stay updated on program knowledge, system updates, and procedural changes.
- Maintained excellent attendance and punctuality, meeting all work schedule requirements.