Anmolbir Kaur
Edmonton,AB
Summary
Dedicated and empathetic customer service professional with a proven track record of delivering exceptional service. Seeking a challenging position to utilize my communication and problem-solving skills in a dynamic customer-centric environment. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tim Horton
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Dispatcher
Rai Trucking Dispatch and Freight Brokerage Specialists
09.2023 - 11.2023
- Communicate with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over hundred's of daily calls.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Health Care Guard
Paladin Security
03.2023 - 09.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Associate
Bar Burrito
05.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Dispatch and Load Brokerage Training - Tucking
Rai Trucking Dispatch And Freight Brokerage Specialists
119 Sandpiper PK, Chestermere, AB T1X1Y812.2023
High School Diploma -
Fleming College
PTBO, ON08.2023
Secondary Education -
Sri Guru Harkrishan School
Punjab, India03.2022
Skills
- Paperwork Processing
- Data Entry
- Invoicing
- Negotiation
- Scheduling
- Account Updating
- Data Collection
- Route Management
- Critical Thinking
- Microsoft Office Suite
- Active Listening
Volunteer Experience
Student Volunteer
Mental Health Case Manager Punjabi Community Health Services
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Certification
WHMIS
CPR & First AID
Levels I, II Sexual violence Prevention training.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
License
Class 5 GDL
Status
Work-Permit
Availability
Full time
Timeline
Customer Service Representative
Tim Horton
10.2023 - Current
Dispatcher
Rai Trucking Dispatch and Freight Brokerage Specialists
09.2023 - 11.2023
Health Care Guard
Paladin Security
03.2023 - 09.2023
Customer Service Associate
Bar Burrito
05.2022 - 03.2023
Dispatch and Load Brokerage Training - Tucking
Rai Trucking Dispatch And Freight Brokerage Specialists
High School Diploma -
Fleming College
Secondary Education -
Sri Guru Harkrishan School