Anmol Soni
Regina,Saskatchewan
Summary
Dedicated and skilled professional seeking to leverage extensive knowledge in computer networking and customer service in a position that demands high-level customer interaction and issue resolution. Committed to providing exceptional support and ensuring optimal customer satisfaction through analytical problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Van Decor
Regina, Saskatchewan
05.2021 - Current
- Analyze system logs for potential errors or irregularities, indicating a security breach.
- Provide comprehensive technical support to customers via telephone, email, and chat.
- Provide technical support for DOS/Windows and Macintosh personal computers, including hardware and software troubleshooting in the office.
- Documented customer interactions and resolutions in the company's CRM system.
- Receive and resolve customer complaints and issues by analyzing, testing, repairing, and escalating as needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Support Specialist
Home Depot
Regina, Saskatchewan
01.2019 - 04.2021
- Acquire updates on customer-affecting policies and procedures, and research new products and technologies.
- Review and provide trouble statistics to management upon request.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Created detailed reports on customer feedback for management review.
Education
Diploma - Computer Networking
University of Regina
Regina, SK04-2021
Intermediate Certificate - Business
University of Regina
Regina, SK04-2021
Skills
- Application installations
- Remote Technical Assistance
- Technical Instruction
- Technical Troubleshooting
- Customer experience management
- Hardware upgrades
- Software Debugging
- Keyboarding skills 20 wpm
Timeline
Technical Support Specialist
Van Decor
05.2021 - Current
Customer Support Specialist
Home Depot
01.2019 - 04.2021
Diploma - Computer Networking
University of Regina
Intermediate Certificate - Business
University of Regina
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