Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANMOL SINGH

Toronto,Canada

Summary

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Holiday inn express
North York, Canada
04.2023 - Current
  • Resolved customer complaints promptly and courteously.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Monitored security cameras in lobby area as needed.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Computed bills, collected payments and made change for guests.

Front Desk Supervisor

Sheraton Gateway Hotel
Terminal 3, Canada
03.2021 - 03.2023
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Provided support to guests with check-in and check-out procedures.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income, and room service usage.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Front Desk Assistant

Embassy Suites by Hilton
Toronto Airport, Canada
02.2019 - 03.2021
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Updated room availability status for front office system and property management software system.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Attended regular meetings with department heads to discuss policies and procedures.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Front Desk Concierge

Crown Plaza
New Delhi, India
11.2017 - 11.2018
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Provided concierge services such as making dinner reservations or recommending activities for tourists.
  • Maintained accurate records of all transactions within the front desk system.
  • Ensured compliance with safety regulations in accordance with company policies.
  • Prepared daily reports on occupancy levels, room availability and guest feedback.
  • Took reservations from patrons by phone or online.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.

Education

Project Management - PMLM

Lambton College
08.2023

Hospitality Management -

Chandigarh Group of College
06.2018

Skills

  • Registration processing
  • Room assignments
  • Guest amenities
  • Lobby oversight
  • Automated telephone systems
  • Safety and security procedures
  • Credit and cash payments
  • Tourism knowledge
  • Time management
  • Administrative skills
  • Fluent in English
  • Oral and written communications
  • POS systems
  • Hospitality service expertise
  • Record preparation
  • Service dispatching
  • Guest relations
  • Property management systems
  • Transaction processing
  • Front desk management
  • Payment oversight

Certification

  • CPR
  • Smart-Serve

Timeline

Front Desk Agent

Holiday inn express
04.2023 - Current

Front Desk Supervisor

Sheraton Gateway Hotel
03.2021 - 03.2023

Front Desk Assistant

Embassy Suites by Hilton
02.2019 - 03.2021

Front Desk Concierge

Crown Plaza
11.2017 - 11.2018

Project Management - PMLM

Lambton College

Hospitality Management -

Chandigarh Group of College

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ANMOL SINGH