Anmol Singh
Brampton,Ontario
Summary
Dedicated and detail-oriented IT professional with a Bachelor's degree in Computer Science. Seeking a challenging role as a Help Desk Support Specialist to apply technical expertise, problem-solving skills, and customer service acumen in providing efficient IT support.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Transcom
Current - Current
- Serve as the first point of contact for technical support, resolving user queries and issues promptly
- Administer multi-tenant SaaS applications, ensuring seamless functionality
- Troubleshoot a fleet of Mac hardware and software, providing efficient solutions
- Train and support onboarding employees in the use of technology and technical solutions
- Create and maintain technical documentation of systems configurations and processes
- Adhere to IT policies to ensure data and system security
- Assist in maintaining accurate hardware inventory records.
Technical Support
Found-Ever
11.2022 - 01.2024
- Provided first-level technical support to end-users, addressing hardware, software, and network issues promptly
- Offered guidance on software applications, operating systems, and hardware devices, ensuring effective use by end-users
- Utilized ticketing system to log, prioritize, assign, and track user requests, meeting service level agreements
- Set up and configured new computers, printers, and hardware, and installed, updated, and configured software applications
- Assisted internal office users with password resets and account-related issues, ensuring secure access to IT systems
- Addressed network connectivity issues, including problems with Wi-Fi, Ethernet connections, and VPN access.
Education
Advanced Certification in Cloud Computing for Big Data -
Lambton College of applied Arts and Technology
Bachelor’s In Computer Science and Technology -
Punjab Technical University
Skills
- Profound understanding of MS Windows and macOS, optimizing system functionalities and troubleshooting
- Robust knowledge of networking protocols (TCP/IP, UDP, DHCP, DNS) for seamless connectivity and network optimization
- Proficient in software upgrades, system configuration, and enhancing overall system performance and security
- Efficient use of ServiceNow for ticketing and incident management
- Proficient in MS Teams for collaborative communication and teamwork
- Holds an advanced certification in Cloud Computing for Big Data
- Comprehensive understanding of laptops and mobile phones, including hardware components
- MacOS and iOS Architectures
- Networking Technologies (TCP/IP, WAN, LAN)
- Problem Resolution and Critical Thinking
- Adaptability to Changing Environments
- Excellent Interpersonal Communication
- Self-Motivated and Detail-Oriented
- Time Management and Prioritization
- Strong Written and Verbal English Communication
Timeline
Technical Support Engineer
Transcom
Current - Current
Technical Support
Found-Ever
11.2022 - 01.2024
Advanced Certification in Cloud Computing for Big Data -
Lambton College of applied Arts and Technology
Bachelor’s In Computer Science and Technology -
Punjab Technical University
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