Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANMOL SHIKHA

Brampton,ON

Summary

An experienced customer service representative seeking a full time job, where I would be able to utilise my skills and knowledge for the growth of organisation and attaining business targets.

Great experience in front desk job. Attended clients

Good communication skills. Confidence enough to handle every situation. Can work individually and with group of people. High fluency of English skills.

Communicate in Punjabi and Hindi as well. Attended phone calls easily. Fast typing skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Co-op training

St. Clair college
  • Greeted customers with positive attitude and smiling face
  • Arranged customers seat and relay information to the staff and also deal with complaints
  • Organise and coordinate operations to ensure maximum efficiency
  • Insure supplies and equipment are adequate in quantity and quality
  • Have great knowledge about organising an event, set-up, customers interest.

Front Desk Receptionist

The Salvation Army
05.2022 - 09.2023
  • Greeted clients with a friendly attitude, good listener towards their problems and their needs
  • Great knowledge about using the HIFIS to checked in the client
  • Experienced of keeping the records of clients and handing to the housing workers
  • Experienced serious situations and have ability to handle that patiently
  • Great knowledge regarding E-mar
  • Exposure to clients medication, giving the medication according to their schedule
  • Keeping their medical records, contact to pharmacists, handling their appointments, Faxing their medical records to pharmacist
  • Very well known about clients interest and participated with them in the cocurricular activities
  • Helped food bank workers with donations.

Security Guard

09.2022 - 08.2023
  • Having security license, CPR, first aid certificate
  • Punctual about time always, shift change
  • Secured premises and personal by patrolling property, Investigates security breaches, incident, other alarming behaviour
  • Monitored surveillance cameras, monitored property entrance and exit, Reported suspicious behaviour and happenings by keeping record of it
  • Ability to handle situation with honesty, reliability, clear communication, quick thinking and leadership.

Front Desk Receptionist

Avsar Indian restaurant
09.2021 - 01.2022
  • Provide prompt, accurate and courteous response to customers
  • Troubleshoot routine and complex problems
  • Display active listening and superior customer service skills for both external and internal customers
  • Answer incoming customer service orders and able to operate phone system effectively
  • Checked orders for accuracy, completeness, and presentation before handing them to customers
  • Managed cash, registers, handled payment and maintained cash drawer accuracy.

Computer Operator

Alpha Institute of I.T
05.2019 - 11.2020
  • Handle maintenance and operation of our computer systems
  • Set controls on computers and other devices, respond accordingly when errors occur and maintain records of job runs
  • Analyse common issues and takes steps to reduce or eliminate them, and collaborate with other IT personnel and seek help from supervisors to develop relevant solution
  • Perform preventative maintenance on hardware and software, troubleshoot malfunctions and call for repairs as needed stop
  • Maintain equipment inventories and order supplies and hardware accordingly
  • Ensure the security and privacy of the system for our clients.

Education

Hospitality-hotel and restaurant -

01.2023

Bachelor of Arts in Psychology -

01.2021

Advanced diploma in computer application -

01.2018

Humanities along with psychology -

01.2016

Skills

  • Strong interpersonal skills
  • Conflict resolution
  • Outstanding command on Microsoft Office tools: Microsoft Excel, Microsoft PowerPoint, Microsoft word
  • Strong clerical skills
  • Strong interpersonal skills
  • Data oriented
  • Skilled, developing and managing event schedules
  • Dedicated and motivated Problem Solver
  • Sharp and attentive mind
  • Visual inspection
  • Confidence enough to communicate with new clients
  • Team collaboration

Certification

  • First Aid and CPR certified
  • Licensed Security Professional
  • Food handler certification
  • Sisters living works

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Security Guard

09.2022 - 08.2023

Front Desk Receptionist

The Salvation Army
05.2022 - 09.2023

Front Desk Receptionist

Avsar Indian restaurant
09.2021 - 01.2022

Computer Operator

Alpha Institute of I.T
05.2019 - 11.2020

Co-op training

St. Clair college

Hospitality-hotel and restaurant -

Bachelor of Arts in Psychology -

Advanced diploma in computer application -

Humanities along with psychology -

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ANMOL SHIKHA