ANMOL KUSH MEHTA
Toronto,Canada
Summary
Motivated healthcare administration professional with a proven track record in multitasking, time management, and building strong interpersonal connections. Skilled in patient relations, team leadership, and optimizing operational efficiency within healthcare settings. Consistently surpasses performance goals and upholds a high standard of service. Demonstrates adaptability and thrives in dynamic environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Uptown Eye Specialists
01.2025 - 04.2025
- Answered central telephone system and directed calls accordingly.
- Managed and updated patient records using the OSCAR EMR system, ensuring data accuracy and confidentiality
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist and Triage Support
Square One Medical
03.2024 - 01.2025
- Acted as the first point of contact for patients, scheduling appointments, addressing inquiries, and ensuring a welcoming environment
- Conducted patient triage, gathering essential medical information to ensure timely care delivery
- Managed and updated patient records using the OSCAR EMR system, ensuring data accuracy and confidentiality
- Processed insurance claims and handled billing operations, collecting outstanding charges and generating receipts
- Maintained medication inventory and ensured accurate dispensation according to treatment plans
- Responded to patient complaints and concerns with professionalism and empathy, contributing to a positive patient experience
- Optimized clinic operations by introducing and setting up AI
Team Manager of Donor Relations
Sick Kids Foundation
07.2019 - 11.2023
- Led a team of fundraisers, fostering social and professional skills to improve donor engagement
- Exceeded fundraising quotas by implementing strategic donor engagement plans and exceptional customer service
- Managed team dynamics and motivation, ensuring alignment with organizational goals
- Assumed additional responsibilities, including office operations and team leadership within the first three months
- Surpassed donation goals consistently, earning recognition for exceptional performance
- Enhanced team workflows, leading to increased productivity and donor satisfaction
Financial Department
Telephone Plus Inc.
01.2017 - 06.2019
- Oversaw financial operations, creating and managing detailed Excel spreadsheets for inventory and cost analysis
- Conducted financial transactions, ensuring accuracy and timely communication with suppliers and clients
- Regularly monitored account activities to maintain financial alignment with organizational objectives
- Implemented efficient data management systems, improving financial reporting
- Strengthened supplier and client relationships through seamless transaction handling
Cashier
Dollar Tree
01.2016 - 12.2017
- Delivered excellent customer service in a fast-paced retail environment, handling transactions efficiently
- Assisted with inventory management and maintained store organization
- Managed cash handling and reconciliations during shifts
- Consistently maintained high levels of customer satisfaction and efficiency
- Contributed to a positive team atmosphere and upheld organizational standards
Education
Certificate - Office Administration – Health Services
Seneca College of Applied Arts And Technology
North York, None05-2026
Skills
- Problem Solving
- Team Leadership
- Healthcare Administration
- Artificial Intelligence (AI) in a Healthcare Setting
- Scheduling
- File management
- PC proficient
- Multi-line phone system operation
- Data Entry and Analysis
- Customer Service Excellence
- Time Management
- Communication and Interpersonal Skills
- Oscar EMR
- Appointment scheduling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Receptionist
Uptown Eye Specialists
01.2025 - 04.2025
Receptionist and Triage Support
Square One Medical
03.2024 - 01.2025
Team Manager of Donor Relations
Sick Kids Foundation
07.2019 - 11.2023
Financial Department
Telephone Plus Inc.
01.2017 - 06.2019
Cashier
Dollar Tree
01.2016 - 12.2017
Certificate - Office Administration – Health Services
Seneca College of Applied Arts And Technology
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