Anmol Khadka
Toronto,Canada
Summary
Dedicated and compassionate professional with extensive experience in social services, pastorship, customer service, and psychology. Skilled in supervision, case management, counseling, office administration, life skills coaching, and teaching youth and adults. Adept at building strong relationships, navigating complex challenges, and fostering personal growth in diverse communities. Proven leadership as a Customer Service Supervisor, with a track record of improving operational efficiency, coaching high-performing teams, and enhancing customer satisfaction. Committed Psychology student with a strong academic foundation in human behavior, counseling techniques, and mental health principles, passionate about applying psychological knowledge to create positive change.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pastor
Hope Nepalese Community Church
Toronto, Canada
05.2021 - Current
- Preach, teach, and lead weekly services and community programs.
- Provide life skills coaching, counseling, and career guidance to adolescents and adults.
- Organize educational, recreational, and social events to foster community engagement.
Operations Supervisor – IKEA Customer Care
Teleperformance
Toronto, Canada
11.2019 - Current
- Identify operational challenges and recommend process improvements.
- Monitor and evaluate agent performance, delivering targeted coaching and corrective actions.
- Prepare performance reports and analyze data to align with call center goals.
- Collaborate with management to enhance customer satisfaction and team performance.
Customer Expert – Samsung Customer Care
Teleperformance
Toronto, Canada
10.2018 - 10.2019
- Managed high volumes of inbound and outbound calls with professionalism and efficiency.
- Diagnosed customer needs, delivering accurate solutions to ensure satisfaction.
- Documented call details and customer interactions using multiple software tools.
- Supported new agent training, particularly during new product launches.
Volunteer – Closure Department
World Vision Canada
, Canada
05.2019 - 09.2019
- Conducted quality assurance for donor communications.
- Managed data, records, and correspondence for individual and institutional donors.
Program Coordinator
Fellowship Rouge Park Summer Kids Camp
Scarborough, Canada
06.2018 - 08.2018
- Planned and scheduled camp activities, including games, lessons, and arts programs.
- Coordinated staff assignments and ensured smooth execution of daily operations.
- Oversaw setup, facilitation, and cleanup for all camp events.
Case Worker
Global Migrant Centre
, South Korea
01.2015 - 01.2016
- Company Overview: South Korea
- Delivered training on Korean law, policy, culture, and language to migrant workers.
- Mediated workplace conflicts between employers and employees.
- Prepared progress reports for the Ministry of Law and Labor.
- Organized multicultural events, awareness campaigns, and sports programs.
- South Korea
Case Worker / Outreach
CYMA-Nepal (NGO)
, Nepal
04.2010 - 08.2011
- Company Overview: Nepal
- Provided outreach to street children and individuals struggling with substance abuse.
- Collected case data, developed intervention plans, and implemented support programs.
- Offered counseling, life skills training, and empowerment initiatives.
- Nepal
Education
Bachelor of Arts (Hons.) -
York University
Canada08.2025
Master of Theological Studies -
Toronto Baptist Seminary
CanadaBachelor of Theology -
Korea Nazarene University
South KoreaDiploma in Business Management -
Navajeevan College
NepalSkills
- Customer Service & Relationship Management
- Pastoral Care
- Preaching
- Teaching
- Counseling
- Life Skills Coaching
- Team Leadership
- Mentoring
- Program Coordination
- Event Planning
- Cross-Cultural Communication
- Case Management
- Advocacy
- Guitar Instruction
- Video Editing
- Photo Editing
- Full G Driver’s License
Languages
- English
- Hindi
- Nepalese
- Korean
Education And Professional Development
- Bachelor of Arts (Hons.), York University, Canada, In Progress
- Master of Theological Studies, Toronto Baptist Seminary, Canada
- Bachelor of Theology, Korea Nazarene University, South Korea
- Diploma in Business Management, Navajeevan College, Nepal
Certification
- Music Basic and Advance
- Computer Basic Course
- Tally Accounting
- Diploma in Graphic Designing
- VIVA (Child trauma, loss and abuse)
- Foster Care
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Korean
Limited
Timeline
Pastor
Hope Nepalese Community Church
05.2021 - Current
Operations Supervisor – IKEA Customer Care
Teleperformance
11.2019 - Current
Volunteer – Closure Department
World Vision Canada
05.2019 - 09.2019
Customer Expert – Samsung Customer Care
Teleperformance
10.2018 - 10.2019
Program Coordinator
Fellowship Rouge Park Summer Kids Camp
06.2018 - 08.2018
Case Worker
Global Migrant Centre
01.2015 - 01.2016
Case Worker / Outreach
CYMA-Nepal (NGO)
04.2010 - 08.2011
Bachelor of Arts (Hons.) -
York University
Master of Theological Studies -
Toronto Baptist Seminary
Bachelor of Theology -
Korea Nazarene University
Diploma in Business Management -
Navajeevan College
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