Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANMOL KAURA

Markham,ON

Summary

Results-driven professional with a proven track record in leadership and customer service excellence. Adept at managing teams in fast-paced environments. Ensuring high-quality technical support and unparalleled customer satisfaction. Known for strong interpersonal skills, problem-solving abilities, and a commitment to enhancing the overall customer experience. Expertise in training and mentoring teams to achieve peak performance. Seeking opportunities to leverage these skills and drive operational success in a dynamic organization.

Overview

9
9
years of professional experience

Work History

Facility Operations Supervisor

Lifetime Athletic Club
10.2023 - Current
  • Reported building issues to building management to reduce safety concerns.
  • Led cross-functional teams to complete facility projects on time and within budget constraints.
  • Enhanced team performance by providing clear objectives, ongoing feedback, and regular performance evaluations.
  • Collaborated with other departments to identify process improvements leading to enhanced overall company performance.
  • Set up and broke down meeting rooms for events.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.

Technical Support Specialist

Rogers communications
10.2022 - 06.2023
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.

Supervisor/Master Technician

Peloton
11.2019 - 08.2022
  • Trained new team members by relaying information on company procedures and safety requirements
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Created daily performance reports and ensure team members were well trained and answered workers' questions/concerns
  • Controlled a sub-department by making sure all tasks were completed on time with accomplishing company
  • Time management and leadership to provide clear direction, motivation and prioritize tasks to meet deadlines
  • Created a safe work environment by ensuring workplace policies, and PPE was used correctly during covid-19 restrictions
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.

Outbound/Inbound Call Center Agent

Global Payments
08.2016 - 08.2019
  • Handled a high volume of inbound calls per shift to offer callers product and service information and generate quotes
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Answered phone with a friendly greeting to create a positive inbound calling experience for customers
  • Resolved complaints to satisfy customers and encourage future transactions.

Team Leader/Customer service

BestBuy
01.2015 - 01.2017
  • Interacted with customers, to understand their needs, and successfully figure out solutions, to different situations to accomplish sales quotas
  • Maintained a great positive attitude to create a comfortable environment for the consumers
  • Updated on all new technology consistently, so it can guide me through a sales pitch
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Education

High School Diploma -

Middlefield Collegiate Institute
06.2017

Skills

  • Customer Service oriented
  • Productivity Standards
  • Providing Feedback
  • Operations Oversight
  • Data Gathering
  • Customer Data Confidentiality
  • Customer Satisfaction
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Training/Mentoring new associates
  • Scheduling and Planning
  • Work Order Management

Languages

English
Native or Bilingual
Punjabi
Limited Working
Hindi
Elementary

Timeline

Facility Operations Supervisor

Lifetime Athletic Club
10.2023 - Current

Technical Support Specialist

Rogers communications
10.2022 - 06.2023

Supervisor/Master Technician

Peloton
11.2019 - 08.2022

Outbound/Inbound Call Center Agent

Global Payments
08.2016 - 08.2019

Team Leader/Customer service

BestBuy
01.2015 - 01.2017

High School Diploma -

Middlefield Collegiate Institute

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ANMOL KAURA