ANMOL KAUR
Halifax,Canada
Summary
Enhance team performance and maximize user satisfaction by strategically managing requests and implementing process improvements. Talented leader offering top-notch abilities in technical support and interpersonal communication. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Improvement and Safety Assistant
QEII
05.2025 - Current
- Work with SharePoint, Teams, Smart sheet and other new and emerging platforms.
- Maintains and updates local users’ access and permissions, e.g., role, scope, location, hierarchy adjustments. Maintains alerts and tasks.
- Assist in the development of policies, procedures and training materials as related to the database.
- Coordinates and attends zone/provincial education and training sessions.
- Schedules and track meetings, creates materials and communication for participants for a variety of meetings and events (both in person and virtual).
- Ability to Maintain tracking system and workflow process to ensure up to date and accurate information
- Excellent interpersonal skills as a team member and the ability to work independently
- Excellent written and verbal communication skills
- Excellent organizational, time management and problem solving/troubleshooting skills
- Proficiency with Computer Software such as word, excel and outlook.
Customer Service Representative
Hinduja Global Solutions
08.2023 - 04.2025
- Collaborated with other callers and representatives to complete tasks.
- Verified customer data through phone calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved overall efficiency 90% by anticipating needs and providing outstanding support.
Customer Contact Representative
Optima Communications
11.2022 - 07.2023
- Managed high-volume inbound customer inquiries with efficiency and professionalism.
- Resolved customer issues using CRM software, improving satisfaction rates consistently.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Provided product information and troubleshooting support to customers across multiple channels.
Supervisor
Tim Hortons
09.2019 - 11.2022
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained new team members on operational procedures and equipment usage.
- Monitored workflow efficiency, identifying areas for improvement and implementing solutions.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Managed scheduling and resource allocation to maximize operational effectiveness across shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Computer System Technician - Networking
St. Clair College of Applied Arts And Technology
Windsor, ONSkills
- Problem Solving ability
- Technical Support and Assistance
- Sales Expertise
- Strong analytical and demonstration skills
- Senior Leadership Support
- Computer Proficiency
- Typing Proficiency
- Technical Support
- Training Development Aptitude
- Critical Thinking
- Call Center Operations
- Troubleshooting Network Issues
- Help Desk Support
Certification
- HTML essential training, LinkedIn
- CSS essential training, LinkedIn
- WordPress essential training, LinkedIn
- Intro to web designing and development, LinkedIn
CORE COURSES
- Networking
- Help Desk analyst
- System Configuration
- Network Security
- Network administration
- HTML & CSS
- JAVASCRIPT
- PHP
Timeline
Quality Improvement and Safety Assistant
QEII
05.2025 - Current
Customer Service Representative
Hinduja Global Solutions
08.2023 - 04.2025
Customer Contact Representative
Optima Communications
11.2022 - 07.2023
Supervisor
Tim Hortons
09.2019 - 11.2022
Computer System Technician - Networking
St. Clair College of Applied Arts And Technology