Anmol Kaur
Brampton,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Excelitas Technologies Corp
11.2021 - Current
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Developed and actualized customer service initiatives to decrease wait times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Specialist Head Cashier
KFC Taco Bell
03.2020 - 11.2021
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills, and customer inquiries.
Customer Care Associate
Vodafone Communication
04.2019 - 12.2019
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
Education
GED -
Sheridan College
Brampton, ON04.2021
Skills
- Exceptional Communicator
- Customer Relationship Management
- MS Office Proficiency
- Complaint Logging and Resolution
- Selling Skills
- Calm and Professional Under Pressure
Languages
English
Professional Working
Timeline
Customer Service Specialist
Excelitas Technologies Corp
11.2021 - Current
Customer Service Specialist Head Cashier
KFC Taco Bell
03.2020 - 11.2021
Customer Care Associate
Vodafone Communication
04.2019 - 12.2019
GED -
Sheridan College
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