Anmol Dhir
Toronto,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer service represantative Disputes/fraud analyst II
Cibc
06.2022 - Current
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Role of Front End Cashier
Costco Wholesale
09.2021 - 05.2022
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Role of Administration & Restaurant Support
DELTA Hotel By Marriott
06.2018 - 01.2021
- Devised strategies for optimizing resource allocation within the administration department while maintaining optimal staffing levels during peak periods.
- Managed a team of administrative professionals to ensure timely completion of projects and tasks, leading to increased department efficiency.
- Streamlined administrative processes by implementing efficient organizational systems, resulting in reduced operational costs and enhanced productivity.
- Collaborated with cross-functional teams on corporate initiatives, enhancing overall organizational effectiveness and driving positive change throughout the company.
Role of Desktop Support
TATA Consultancy
01.2017 - 02.2018
- Enhanced team collaboration by setting up efficient communication systems and tools.
- Contributed to projects, ensuring successful completion within timelines.
- Identify, log and resolve technical problems with software applications or network systems.
- Creating user accounts and managing access control based on company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Business Administration Certificate Level2 - Business Administration And Management
University of Regina
Regina, SK01.2018
Bachelor in business administration - Bachelors in Commerce
University of Himachal Pradesh
Shimla, India01.2014
Skills
- Effective communication
- Strong knowledge of MS Word & Excel
- Administration Skills
- Time management
- Dispute resolution
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Financial modeling
Certification
- Certificates: First-aid and CPR certified, Serve it right Saskatchewan & Bartending Certificate
- Certificates: Medical terminology180, TLR Course.
HIGHLIGHTS
More than 5 Years of experience in Customer Service & 3 year in Administration
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer service represantative Disputes/fraud analyst II
Cibc
06.2022 - Current
Role of Front End Cashier
Costco Wholesale
09.2021 - 05.2022
Role of Administration & Restaurant Support
DELTA Hotel By Marriott
06.2018 - 01.2021
Role of Desktop Support
TATA Consultancy
01.2017 - 02.2018
- Certificates: First-aid and CPR certified, Serve it right Saskatchewan & Bartending Certificate
- Certificates: Medical terminology180, TLR Course.
Business Administration Certificate Level2 - Business Administration And Management
University of Regina
Bachelor in business administration - Bachelors in Commerce
University of Himachal Pradesh
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