Anmol Chauhan
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Director of Early Childhood Education
Active Start Childcare
09.2023 - Current
- Participated actively in local and regional conferences/networks related to early childhood education staying abreast of current research and policy changes.
- Promoted a culture of collaboration among team members by facilitating regular meetings focused on sharing ideas, successes, and challenges.
- Oversaw day-to-day operations of the center while maintaining compliance with state licensing regulations as well as accreditation standards.
- Championed inclusive practices within the center, promoting diversity and respect among students, staff, and families.
Client Care Representative
Simon House Recovery Centre
07.2021 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced average call handling time with effective problem-solving strategies.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
Client Support Specialist
Challenge Disability Resource
05.2020 - 05.2021
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Bachelor of Arts - Child And Youth Care
Yukon University
Whitehorse, YT05.2019
IELTS - Spoken And Written English
IELTS
Calgary, AB05.2019
Skills
- Health and safety
- Play-Based Learning
- Inclusive Practices
- Parent Communication
- Family engagement
- Child development expertise
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Complaint Handling
- Complaint resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Director of Early Childhood Education
Active Start Childcare
09.2023 - Current
Client Care Representative
Simon House Recovery Centre
07.2021 - Current
Client Support Specialist
Challenge Disability Resource
05.2020 - 05.2021
Bachelor of Arts - Child And Youth Care
Yukon University
IELTS - Spoken And Written English
IELTS
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