Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

ANMOLDEEP KAUR

Winnipeg,MB

Summary

Hardworking professional with extensive background in customer-facing roles,Dynamic and results-oriented professional with a proven track record, adept in creative problem-solving and leveraging excellent communication skills. Spearheaded initiatives that enhanced customer satisfaction and operational efficiency. Proficient in Microsoft Office and fluent in multiple languages, demonstrating strong leadership and organizational talents. Committed to driving success and fostering team development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Postal Clark

Canada post
Winnipeg, Canada
09.2023 - Current
  • Receive and accept mail items.
  • Sort, scan, sequence, and batch mail items.
  • Transfer and load the postal truck.
  • Transfer and dispatch parcels and packets.
  • Complete reports and documents.

Customer Service Lead

Gap Inc.
Winnipeg, Manitoba
06.2024 - 12.2024
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated the system with order specifics, customer details, preferences, and billing information.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Trained new team members on proper service methods and evaluated service delivery using a quality assurance program.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Supervisor

Montana's BBQ & Bar
Winnipeg, Canada
07.2023 - 06.2024
  • Managing restaurant staff's work schedules.
  • Conducting inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
  • Overseeing food preparation, presentation, and storage to ensure food health and safety regulations.
  • Checking in on dining customers to inquire about food quality and service.
  • Monitoring inventory and ensuring that all food supplies, and other restaurant essentials, are adequately stocked.
  • Monitoring the restaurant's cash flow and settling outstanding bills.
  • Reviewing customer surveys to develop and implement ways to improve customer service.
  • Professionally resolving customer complaints.

Assistant Manager

Bar Burrito
Winnipeg, Canada
09.2021 - 07.2023
  • Manage daily decision-making, scheduling, and planning shifts while upholding standards, product quality, and cleanliness.
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
  • Ensure positive guest service in all areas, and respond to complaints, taking appropriate actions to turn dissatisfied guests into returning guests.

Office Administrative

World Gateway immigration
Winnipeg, Canada
06.2022 - 01.2023
  • Frequently responding to clients regarding the updates in their applications.
  • Keeping track of and responding to emails and phone calls.
  • Keeping a record of the applications of the newly retained and existing clients.
  • Constant updates of QuickBooks by sending invoices and receiving payments.
  • Managing social media by posting new updates and promotions.

Sales Associate

Winners
Winnipeg, Canada
08.2020 - 09.2021

Education

Business Administration Assistant -

Manitoba institute of Trades and Technology
Winnipeg, Manitoba
04.2021

Business Administration -

ABM College
Calgary, Alberta
06.2019

Skills

  • Great Communication and listening skills
  • Quick learner
  • Creative problem solving
  • Complaint Resolution
  • Money handling Abilities
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Multilingual
  • Leadership
  • Organizational Skills
  • Time management Skills
  • Open to feedback
  • Shipping and receiving proficiency

Certification

  • Microsoft Word
  • Microsoft PowerPoint
  • Outlook Assistant
  • Smart Server
  • Cannabis Retail Certification
  • Food Handler

References

Available upon Request

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Service Lead

Gap Inc.
06.2024 - 12.2024

Postal Clark

Canada post
09.2023 - Current

Supervisor

Montana's BBQ & Bar
07.2023 - 06.2024

Office Administrative

World Gateway immigration
06.2022 - 01.2023

Assistant Manager

Bar Burrito
09.2021 - 07.2023

Sales Associate

Winners
08.2020 - 09.2021

Business Administration Assistant -

Manitoba institute of Trades and Technology

Business Administration -

ABM College

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ANMOLDEEP KAUR