Anmol Brar
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fleet Driver
The Brick
09.2023 - Current
- Ensured compliance with transportation regulations by keeping updated on laws, maintaining necessary certifications, and attending training sessions.
- Loaded and unloaded cargo efficiently while ensuring proper handling of materials to prevent damage or loss during transport.
- Lift and carry products into customer's homes with no damages, and assemble as required.
- Maintained accurate delivery records with diligent documentation of routes, times, and cargo details.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Technical Support Representative
IO Solutions Inc
10.2020 - 09.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Custodian
Townhouse Startford
05.2022 - 09.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained well-organized supply closet for easy access to necessary tools.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Safeguarded confidential information by properly disposing of sensitive documents after relevant retention periods had passed.
Retail Store Associate
Winners & HomeSense
02.2022 - 08.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting cohesive work environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied customer's concerns.
Forklift Operator
XPO Logistics
05.2019 - 01.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with supervisors to prioritize tasks, ensuring most urgent shipments were processed first.
- Operated power material handling equipment to accurately select and palletize loads.
Education
International business Diploma - International Business
Seneca College
North York05.2019
Skills
- Safe Driving Practices
- Technology Proficiency
- Rapid and Adaptive
- Effective cross-functional communicator
- Solution- oriented professional
Certification
- AZ Driver License
- Forklift License
Timeline
Fleet Driver
The Brick
09.2023 - Current
Custodian
Townhouse Startford
05.2022 - 09.2022
Retail Store Associate
Winners & HomeSense
02.2022 - 08.2022
Technical Support Representative
IO Solutions Inc
10.2020 - 09.2022
Forklift Operator
XPO Logistics
05.2019 - 01.2020
International business Diploma - International Business
Seneca College
Similar Profiles
Emberlyn WalshEmberlyn Walsh
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Émile PapineauÉmile Papineau
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Taylor BrewerTaylor Brewer
Assistant Manager Barista at The BrickAssistant Manager Barista at The Brick
Benjamin FrizzellBenjamin Frizzell
Merchandiser at The BrickMerchandiser at The Brick
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc