Anmol Bhatt
Toronto,ON
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rogers Communications
07.2022 - 10.2024
- Helped large volume of customers on an inbound queue through phone every day by resolving there queries, complaints and issues with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests about billing, assisting with product selection, handling ordering functions and payment processing.
- Handled escalated calls efficiently with empathy by addressing their concerns with empathy, offering alternative solutions, and showcasing the value of our products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Adapted quickly to new technologies introduced and demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Education
Master of Arts - I/O Psychology
The Maharaja Sayajirao University of Baroda
Vadodara, Gujarat, India04-2018
Bachelor of Arts - Psychology
The Maharaja Sayajirao University of Baroda
Vadodara, Gujarat, India04-2016
Skills
- Call center experience
- Building rapport
- Problem-solving abilities
- Complaint resolution
- Customer satisfaction measurement
- Product and service solutions
Timeline
Customer Service Representative
Rogers Communications
07.2022 - 10.2024
Master of Arts - I/O Psychology
The Maharaja Sayajirao University of Baroda
Bachelor of Arts - Psychology
The Maharaja Sayajirao University of Baroda
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