Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anmol Anmol

MB

Summary

Driven by a results-focused approach, I leveraged my multilingual capabilities and expertise in Microsoft Office to enhance client satisfaction and portfolio performance at Royal Bank of Canada. My background in customer support and interpretation, combined with exceptional interpersonal and communication skills, has consistently improved client understanding and service delivery. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Financial/Investment Advisor, Cards Advisor

Royal Bank of Canada, RBC
11.2022 - Current
  • Engaging with new and existing clients on a daily basis to better understand their short- and long-term financial goals
  • Monitoring client portfolios to ensure these meet their progress and target requirements
  • Educating clients to ensure they understand how their money is being managed

Customer Support Specialist

Ecom Customer Care
10.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs, prioritizing tasks to keep up with challenging deadlines.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.

Language Service Interpreter/Senior Customer Service Representative

CanTalk
02.2020 - 10.2021
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone, and emotion as closely as possible.

Education

College Diploma - Client Service Specialist And Management

Manitoba Institute of Trades And Technology
Winnipeg, MB
08.2021

Skills

    Typing speed- over 50 wpm

    Expertise in Microsoft office

    Interpersonal Skills

    Verbal & Written Communication Skills

    Administration experience

    Ability to adapt change

    Multiliingual

    Ability to manage stress

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Financial/Investment Advisor, Cards Advisor

Royal Bank of Canada, RBC
11.2022 - Current

Customer Support Specialist

Ecom Customer Care
10.2021 - 11.2022

Language Service Interpreter/Senior Customer Service Representative

CanTalk
02.2020 - 10.2021

College Diploma - Client Service Specialist And Management

Manitoba Institute of Trades And Technology
Anmol Anmol