Summary
Overview
Work History
Education
Skills
Timeline
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Anmie Luu

Toronto,ON

Summary

Canada Enthusiastic and dedicated Customer Service professional with 5 years of experience in various positions. A challenge seeker actively acquiring new knowledge and expanding skill set. A supportive team player possesses a strong ability to communicate with co-workers and build valuable relationships with stakeholders.

Overview

5
5
years of professional experience

Work History

Store Supervisor

Sushi Zone
08.2020 - Current
  • Handled 100+ customers’ complaints and feedback appropriately and in a timely manner and applying active listening and problem-solving skills, resulting in high in-store experience scores rated by shoppers
  • Supervised the process of take-give orders on site and delivery app ensuring order accuracy and reducing the waste of ingredients applying time management and multitasking skills
  • Operated cash register and managed sales report drawing on knowledge of financial management and accounting
  • Interviewed 10 applicants to get onboard 3 new employees in one month on sales and customer service skills, resulting in a 25% increase in regular customers
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.

Barista & Assistant Store Supervisor

Shuyi Telicious
09.2020 - 12.2021
  • Achieved “Employee of the Year” bonus by gaining 50+ regular customers and a 15% increase in profits through minimizing error orders and effective relationship management with stakeholders in the working environment
  • Coached new hires on organizational policies and drink preparation by the advantage of leadership skills and public speaking to deliver messages concisely and attractively accelerating the onboard process
  • Resolved customers’ concerns and upselling drawing on knowledge of the company’s products, communication skills and selling techniques increasing 10% revenue recognized by store manager.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.

Waitress

Matsuda Japanese Cuisines
11.2019 - 03.2020
  • Greeted customers and initiated the friendly conversations to identify customers' inquiries and gave suggestions to reduce taking order time and promote restaurant’s signatures
  • Assisted reserving tables and answered customer concerns via phone increasing visitor satisfaction scores and positive impressions by performing standard phone etiquette and scheduling management skill
  • Resolved guest and employee complaints promptly to maintain a welcoming and ambient atmosphere for the entire restaurant using problem-solving skills and effective communication.
  • Used cash registers and credit card machines to cash out customers.

Administrative coordinator

Urban International High School
12.2018 - 05.2019
  • Collaborated with 10+ students to plan and execute 5 large events and 10+ workshops providing students with academic success tips and career consulting increasing the quality of graduating students by 15%
  • Prepared and distributed meeting materials to enhance project productivity performing proficient MS suite and familiarity with office facilitators
  • Recorded meeting minutes accurately help keep track of the process and send reminders to members to ensure the progress of multiple projects applying time and work management skills.

Education

Diploma - Accounting

Cousera
08.2022

Skills

  • Technical Skills
  • Quickbooks
  • MS Office Suite
  • Vietnamese (native), English
  • Microsoft Excel
  • Multitasking, time management, upselling

Timeline

Barista & Assistant Store Supervisor

Shuyi Telicious
09.2020 - 12.2021

Store Supervisor

Sushi Zone
08.2020 - Current

Waitress

Matsuda Japanese Cuisines
11.2019 - 03.2020

Administrative coordinator

Urban International High School
12.2018 - 05.2019

Diploma - Accounting

Cousera

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Anmie Luu