Summary
Overview
Work History
Education
Skills
Timeline
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Ankush Raj

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

2
2
years of professional experience

Work History

Supervisor of Operations

No Frills Canada
09.2023 - Current
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.

Customer Care Executive

Webart Softech
11.2021 - 03.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Assisted in training new team members to ensure a high level of customer care expertise across the department.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Communicated with customers to identify needs and expectations.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

P.G Diploma - International Business Management

Lambton College
Mississauga, ON
12.2023

Masters in Commerce - Commerce

Panjab University
Chandigarh
05.2021

Bachelors in Commerce -

Panjab University
Chandigarh India
04.2019

Skills

  • Maintenance Oversight
  • Staff Evaluation
  • Budget Planning
  • Facilities Inspection
  • Recruitment and Hiring
  • Program Planning
  • Customer Service
  • Safety Compliance
  • Staff Training
  • Analytical Thinking
  • Decision Making
  • Resource Allocation
  • Microsoft Office Suite

Timeline

Supervisor of Operations

No Frills Canada
09.2023 - Current

Customer Care Executive

Webart Softech
11.2021 - 03.2022

P.G Diploma - International Business Management

Lambton College

Masters in Commerce - Commerce

Panjab University

Bachelors in Commerce -

Panjab University

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Ankush Raj