ANKUR SHARMA
Toronto,Ontario
Summary
Experienced Business Insight analyst with 6 years of proven success in analytics, operations and reporting. Adept at surpassing expectations, excel in constructing presentation decks that empower stakeholders for informed decisions. The strategic analytical mindset has resulted in quantifiable improvements in ROI and market share and contributed to streamlining reporting processes, employing technical proficiency in SQL, MS Office, Power BI and advanced skills in Tableau. Known for adaptability in fast-paced environments. Eager to bring precision, strategic thinking, and a track record of impactful results to a dynamic team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
Bayshore Healthcare
Markham , ON
03.2021 - Current
- Spearhead creation of highly accurate and visually compelling presentation decks on business performance, resulting in improved stakeholder understanding and decision-making.
- Implement streamlined reporting processes, reducing time taken for regular channel-related reporting by 25% while ensuring data accuracy.
- Successfully designed, developed, and launched new reports and dashboards, providing valuable insights into key performance indicators and contributing to more informed decision-making process.
- Establish strong collaborative relationships with various stakeholders, resulting in deep understanding of business needs and successful delivery of tailored reporting solutions.
- Demonstrate expertise in data analysis by creating dashboards and reports with diverse KPIs, catering to needs of wide range of stakeholders.
- Thrive in fast-paced, agile environment by consistently meeting tight deadlines and effectively managing high-pressure situations.
- Proactively enhance skills in Tableau and other dashboarding tools, ensuring use of latest and most effective technologies in reporting.
Operations Supervisor
Virtusa Consulting and Services
Gurugram, India
08.2019 - 12.2019
- Developed trend reporting on gap analysis and process improvements, resulting in implementation of procedural changes.
- Created project schedules from planning to execution.
- Configured application in accordance with business requirements and processes defined.
- Maintained and optimized operational policies, processes and workflow.
- Implemented various analytic and process strategies using tools including Power BI, Salesforce to drive continuous process improvement for marketing strategy.
- Effective use of business productivity tools such as Microsoft application, Power BI
- Investigated and reported to Manager any inconsistencies or improprieties
- Skilled at researching, identifying, and documenting issues.
- Ability to identify urgency when dealt with external and internal client deliverable.
- Strong work ethic and ability to interact with clients in professional manner.
- Assisted in developing program protocols, SOPs, work instructions, process flows, presentations and communications with appropriate management level within teams.
- Applied data driven problem solving to find and execute top growth opportunities for company.
- Demonstrated experience applying statistical methodologies to real world problems.
- Functioned as primary liaison between Business line, operations, and technical areas throughout Project Cycle.
- Assisted different departments and 20 staff to improve client satisfaction.
- Provided solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service.
- Supervised creation of more accurate reporting tools and forecasting models that allowed for better planning. Participated in quality activities and continuous improvement initiatives in keeping with company's Quality Management System.
- Gathered business requirements and map data elements for construction of new data mart to satisfy all reporting needs of compliance department.
- Worked independently and effectively in fast-paced (remote) environment, juggled several projects with spirit of flexibility and positive outlook.
- Identified process improvement opportunities, issues, process delays and quality problems with recommended solution.
Operations Supervisor
Teleperformance
Delhi, India
11.2014 - 08.2019
- Overhauled operational workflow to launch I-load and Insight into new processing platform.
- Ensured quality of various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface.
- Analyzed results and trends in order to assist in decision making for business.
- Generated dashboards and distribute custom weekly reports to track key metrics .Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
- Led projects by defining and implementing processes to streamline and standardize inputs. Supported upcoming strategic projects helped in coordinating implementation of new systems and solutions across teams.
- Collaborated with Project Manager to create detailed project transition documentation to support end users and Relationship Management teams once implementations are complete.”.
- Led project to redesign authorization process for new clients. Coordinated multi-team effort. Acted as excellent facilitator and communicator.
- Participated in quality activities and continuous improvement initiatives in keeping with company's Quality Management System, Created and updated project charters and delivered status updates to business leaders and executives.
- Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
- Saved 25%-30% by implementing cost-saving initiatives that addressed long-standing problems.
- Worked in project team role, coordinated and supported core functions within Finance, IT, or Project Management.
- Conducted one to one interviews with VP to gather Business Requirements and was involved in documentation of Business Requirement Documents.
- Tracked record in building successful implementation documentation and/or project plans autonomously.
- Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
- Highly Detail-Oriented, organized and prioritize deliverables.
- Managed scope by applying formal change control processes for all aspects of project.
- Identified opportunities for efficiencies in data pipeline and bring forward continuous improvements in this area
- Excellent in spreadsheets, data visualization, analytics and communication
Education
Post Graduate Diploma - Information System Business Analysis
George Brown College
Toronto01.2021
Bachelor of Technology - Information Technology
World School Of Technology And Management
India06.2014
Skills
- Project Management and Project Planning
- Leadership and Multi-Tasker
- SQL, Visio, Excel, Ms Project, Tableau, Power BI
- Data Analysis
- Attention To Detail
- Analytical Skills
- Continuous Improvement
- Written And Verbal Communication
- Business Trend Monitoring
- Stakeholder Analysis
- Project Requirements
- Data Modeling Skills
- Business Analytics
- Data Visualization
- Data-Driven
- Business Operations
- Work Flow Planning
- Project Development And Life Cycle
- Budgeting And Forecasting
- KPI Tracking
Certification
Certified Scrum Master Professional
Pursuing Project Management Certification
Pursuing PL300 POWER BI Certification
Timeline
Business Operations Analyst
Bayshore Healthcare
03.2021 - Current
Operations Supervisor
Virtusa Consulting and Services
08.2019 - 12.2019
Operations Supervisor
Teleperformance
11.2014 - 08.2019
Post Graduate Diploma - Information System Business Analysis
George Brown College
Bachelor of Technology - Information Technology
World School Of Technology And Management
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