Ankur Srivastava
Calgary,Canada
Summary
Accomplished leader in digital transformation and IT infrastructure management with a strong record of delivering scalable solutions across diverse geographies at HCLTech Canada. Expertise in Microsoft Workplace Technologies and customer engagement has facilitated significant advancements in enterprise architecture, aligning IT strategies with business objectives. Proven track record of leading diverse teams to exceed targets through innovative strategies and effective communication. Career aspirations include further driving technological innovation to enhance organizational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consultant & Project Manager
HCLTech Canada
Calgary, Canada
03.2023 - Current
- Managing one of the largest oil and gas customers in North America which requires a strategic approach that emphasizes relationship management, customer service excellence, and effective communication
- Transition & Transformation, Project Management, Account Management, Modern Workplace, Microsoft Endpoint Manager (MECM/MEM), Microsoft Intune, Microsoft Azure, Azure Virtual Desktop (AVD), Windows 365, Entra ID, MSGraph PowerShell, Tanium, MS Copilot, M365
- Technical Account Manager with 14+ years of experience delivering scalable modern workplace solutions and security strategies
- Proven ability to design, implement, and manage end-to-end solutions that drive digital transformation and align with business objectives
- Leading a team of 20+ members spread across multiple geographies managing Microsoft Autopilot provisioning, Application Packaging & Deployment & Enterprise architecture in customer environment
- Technology Stack includes Windows 11, Endpoint Computing (Intune, Azure Virtual Desktop, Windows 365, Tanium Cloud Solution), Microsoft Defender for Endpoint
- Leveraging Microsoft best practices & leading the teams to implement solutions
Associate Consultant
HCLTech India
Noida, India
07.2019 - 03.2023
- Significant exposure in planning and designing of Microsoft Infrastructure, ITIL methods, processes and strategic plan
- Well versed in managing delivery of EUC services to more than 15+ MNC clients under shared service environment
- Modern Workplace Services Transition & Transformation
- MECM, CMG, Autopilot - Windows10, Windows 11, Modern desktop Management
- Worked on multiple RFP for EUC involving Migration, ACT and In-Place upgrade
- Well versed in IT Project Management through Quality Assurance, Quality Planning
- Proficient in program/ project management, business analysis, product development, system design
- Industry expert having keen understanding of Project / Client Requirements coupled with hands-on exposure in handling all phases of Project / Program Life Cycle
- Efficient Team Leader & Player, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives
Configuration Advisor
NTT DATA
05.2015 - 06.2019
- Work on different subscriptions of various clients and take care of daily Azure activities that includes Compute, Networking, Web apps, Storage, Security, and Automation etc
- Implementing Entire infrastructure as designed in the solution along with BCDR and High availability with the help of Load balancer, Traffic Manager or Application Gateway
- Work with 3rd party Next gent firewall Barracuda and Antivirus I.e Deep security Trend Micro
- Providing Security recommendations with the help of Security Center
- Providing Azure wastage with the help of Azure Advisor
- Use of Cost Management as per the request
- Managing azure inventory and sending report to the clients via PowerShell
- Deploying Windows 7, 8 and 8.1 through MDT and SCCM through ZTI
- Setup and configure SCCM Operating System Deployment (OSD) for Windows XP as well as Windows 7, this includes managing all task sequences/images for different HALs on XP as well as Windows 7
- Working on project migration with imaging responsibilities from Transition to Steady state
- Manage Windows Deployment Services infrastructure to allow network installation of operating systems
- Subject matter expert for Imaging on MDT, SCCM 2007 and SCCM 2012
- Working on Light Touch Installation (LTI) using MDT to make task sequences easier and automatic
- Expert on implementing and managing Zero touch installation (ZTI) using MDT
- Expertise in troubleshooting USMT and MDT task sequences
- Evaluate alternatives for deploying and supporting applications in a managed environment
Technology Specialist
HCL Technologies Ltd
01.2014 - 04.2015
- Responsible for day-to-day operations of SCCM environment with 50,000+ users
- Provided technical assistance for creating Gold images for desktop & servers, tested them in QA before releasing the image to production environment
- Ensured that Service Level Agreements are met month-on-month with focus on implementation of process improvement
- Created SCCM software packages, collection and advertisement to be used in UAT and production, once tested by application owners, package released into production as per release window
- Tested monthly patches on pre-production environment, after successful testing on pre-prod, deployed the patches to production environment on phased manner to achieve highest level of compliance
Sr. Analyst
Capgemini
08.2012 - 12.2013
- Company Overview: Company Overview: INDIA
- System Administration Roles:
- Software Distribution via SCCM 2007, 2012
- Deploying Windows Updates via SCCM
- Client remediation
- Gold Image creation and Operating System Deployment
- Installing Primary and Secondary sites
- Decommissioning of SCCM servers and sites
- OS Migration from Win XP to Win 7
- Company Overview: INDIA
Technical Support
HCL Technologies
01.2011 - 06.2012
- Customer Support for AT&T, one of largest telecommunications project
- Well versed in configuring networking issues dealing with advanced router configurations like Cisco, Net gear, D-link and various others DSL related troubleshooting and Apple devices
Education
Bachelors of Engineering - Electronics & Communication
UPTU
01.2009
Intermediate -
CBSE
01.2005
High School -
CBSE
01.2003
Skills
- Enterprise Architect
- Digital Workplace Consulting
- Program Manager
- IT Delivery Lifecycle
- Customer Engagement
- IT Infrastructure Management
- Microsoft Azure
- Microsoft Intune
- Windows 365
- Tanium
- Microsoft Entra ID
- PowerShell Graph API
- Managed Services
Accomplishments
Digital Workplace - Hall of Fame 2023, provided to individuals who have made significant contributions to HCLTech Canada's large customer base across Canada and North America.
Hobbies
Traveling, Music, and Soccer
Certification
MCTS: Administering and Deploying SCCM 2012 (70-243)
Timeline
Consultant & Project Manager
HCLTech Canada
03.2023 - Current
Associate Consultant
HCLTech India
07.2019 - 03.2023
Configuration Advisor
NTT DATA
05.2015 - 06.2019
Technology Specialist
HCL Technologies Ltd
01.2014 - 04.2015
Sr. Analyst
Capgemini
08.2012 - 12.2013
Technical Support
HCL Technologies
01.2011 - 06.2012
Bachelors of Engineering - Electronics & Communication
UPTU
Intermediate -
CBSE
High School -
CBSE
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